Microtransit, Paratransit and Turnkey Transportation Services

NEORide, a Council of Governments supporting over 45 regional transit agencies across 13 states, is issuing solicitation 2026-RFP-3 to procure a combined solution of a Mobility Platform and Turnkey Microtransit Services. The goal is to establish a Master Services Agreement that allows participating agencies to access technology for booking, scheduling, and dispatching, alongside operational delivery including accessible fleet capacity, staffing, and maintenance. NEORide intends to award the contract to up to two responsive and responsible vendors based on a scored criteria-based selection process. This evaluation includes a written technical proposal focusing on technology and scalability, a potential demonstration phase, and a best and final offer for pricing. The contract is funded through a 1% administration fee paid by awarded contractors to NEORide based on actual project sales from participating agencies, excluding shipping, bonds, and taxes. Selected vendors must comply with stringent federal regulations, including FTA terms, the Americans with Disabilities Act, and Title VI of the Civil Rights Act. Key requirements include maintaining cyber-liability insurance of at least 5 million dollars, adhering to prevailing wage laws, and passing a multi-stage acceptance process involving sandbox and burn-in testing. The scope of work covers a total estimated fleet of 30 vehicles, with pricing structured around one-time mobilization costs and recurring operating charges based on vehicle revenue hours and monthly management fees.