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Request Validation and Customer Support Services

Active

State & Local

Response Deadline12/11/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Request Validation and Customer Support Services subcontract supports the Massachusetts Executive Office of Health and Human Services by managing administrative intake and eligibility validation for prime contractors. The selected provider will operate a dedicated phone line and online portal to process requests, utilizing Fiscal Intermediary data to verify PCA eligibility. To ensure operational efficiency, the contractor must employ call center software to track service level agreements and provide ongoing customer assistance. Strict adherence to HIPAA compliance is required for all data handling to protect sensitive information. The contractor is responsible for delivering validated request data and comprehensive performance reports to the agency. This project is based in Boston and is categorized under NAICS code 561422, with a response deadline set for December 11, 2026.

General Info

Subcontract for PCA eligibility validation and customer support for Massachusetts health services.

Agency

Massachusetts → Executive Office of Health and Human Services

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Boston, MA, 02108, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-27-1039-EHS01-ASHWA-135088.

The full solicitation package (15 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

27EHSPCAIDCARDPM: RFR for Personal Care Attendant Identification Card Services

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Timeline

PostedNov 3

subcontract

Response DeadlineDec 11

Submission deadline

Response Deadline

12/11/2026, 10:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyMassachusetts → Executive Office of Health and Human Services

ContactsNo contacts available

OfficeN/A

Organization / AgencyMassachusetts → Executive Office of Health and Human Services

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs administrative intake and eligibility validation for prime contractors on EOHHS projects. Operates a phone line and online portal to receive requests and validates PCA eligibility using Fiscal Intermediary data. Provides customer assistance and tracks SLAs using call center software. Requires HIPAA compliance for data handling. Delivers validated request data and performance reports.

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