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Benefits Participant Support Services

Open

State & Local

Response Deadline12/10/2026, 02:30:00 PM MST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Benefits Participant Support Services involves providing direct customer support for prime contractors managing benefit projects for the Phoenix Union High School District. The selected provider must operate a dedicated call and claim unit within the United States to resolve participant inquiries regarding coverage and eligibility. Operations are required to run Monday through Friday, from 8:00 AM to 6:00 PM Arizona Time, utilizing toll-free telephone systems and CRM or participant database access to deliver support and maintain detailed call logs. The opportunity was posted on November 5, 2026, with a response deadline of December 10, 2026. Classified under NAICS code 561422, the contract is managed through the Procurement agency in Arizona. Interested parties can find further details and submission guidelines via the provided OpenGov procurement portal.

General Info

US-based customer support for Phoenix Union High School District benefits participant inquiries.

Agency

Arizona → Procurement

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

AZ, USA

Set-Aside

NONE

Documents

This scope was carved out of 3-1226.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Flexible Spending Account and COBRA Administration

AI Contract Breakdown

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Timeline

PostedNov 5

subcontract

Response DeadlineDec 10

Submission deadline

Response Deadline

12/10/2026, 02:30:00 PM MSTin about 1 month

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Organization & Contact Information

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AgencyArizona → Procurement

ContactsNo contacts available

OfficeN/A

Organization / AgencyArizona → Procurement

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides direct customer support for prime contractors on Phoenix Union High School District benefit projects. Operates a designated call and claim unit to resolve inquiries regarding eligibility and coverage Monday through Friday, 8:00 AM to 6:00 PM AZ Time. Requires toll-free telephone systems and CRM/Participant Database access. Must operate within the US. Delivers participant support and call logs.

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