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Multilingual Virtual Customer Service Center (CSR)

Open

State & Local

Response Deadline12/21/2026, 05:00:00 PM PST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for the Police Department of the City of Beverly Hills involves the operation of a Multilingual Virtual Customer Service Center to support parking citations and permits. The selected provider will manage a virtual call center featuring IVR and live agent support, accessible via a toll-free number and an online help desk. Services must be available seven days a week from 7:00 AM to 7:00 PM PT, with all staff based within the United States. To ensure accessibility for a diverse population, the center must provide support in English, Farsi, Chinese, Korean, and Spanish. The primary scope of work includes delivering live agent assistance and managing ticket resolution for prime contractors. Interested parties should note the response deadline of December 22, 2026, for this opportunity categorized under NAICS code 561422.

General Info

Multilingual virtual customer service for Beverly Hills Police parking citations and permits.

Agency

California → Police Department of City of Beverly Hills

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of 27-170-03.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Parking Citation and Permit Management Systems

AI Contract Breakdown

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Timeline

PostedNov 10

subcontract

Response DeadlineDec 21

Submission deadline

Response Deadline

12/21/2026, 05:00:00 PM PSTin about 1 month

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Organization & Contact Information

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AgencyCalifornia → Police Department of City of Beverly Hills

ContactsNo contacts available

OfficeN/A

Organization / AgencyCalifornia → Police Department of City of Beverly Hills

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs customer support services for parking citations and permits for prime contractors on City of Beverly Hills Police Department projects. Operates a virtual call center with IVR and live agent support in English, Farsi, Chinese, Korean, and Spanish. Manages a toll-free number and online help desk from 7:00 AM to 7:00 PM PT, seven days a week. Staff must be US-based. Delivers live agent support and ticket resolution.

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