Parking Citation and Permit Management Systems

The City of Beverly Hills is soliciting proposals for a Parking Citation and Permit Management System to streamline the citation lifecycle and permit administration. The project is divided into two primary components: a Citation Management System covering issuance, payment, adjudication, and FTB Intercept, and a Permit Management System. While the City prefers a single prime contractor, it will consider separate providers for each component. Key requirements include a US-based help desk providing support in English, Farsi, Chinese, Korean, and Spanish, and a customer portal that adheres to Federal and State ADA standards. The selected contractor will serve as the merchant of record for all online and phone payments and must provide a clear, auditable record of all transactions. The contract term is up to five years, consisting of an initial three-year agreement with two one-year extensions, with live operations required to start by June 14, 2027. Award decisions will be based on the most advantageous proposal, prioritizing high-quality services and client references over the lowest cost. Proposers must have at least five years of legal operation in the US and provide audited financial statements. Mandatory insurance requirements include $2 million each for General Liability, Professional Liability, and Technology/Cyber Liability, and $1 million for Vehicle Liability. The agreement allows for termination by the City for any reason upon five calendar days' written notice.