Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, December 9 at 2:00 PM ET

Register Free →

Search

Top

Back to Contracts

311 After-Hours Services

Open

RFP-2026-0036International

Response Deadline12/10/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

The City of Mississauga is seeking a third-party vendor under solicitation RFP-2026-0036 to provide 311 after-hours services. Utilizing a hybrid service-delivery model, the City manages primary operations internally but requires external support for after-hours tier 1 and tier 2 coverage, as well as dispatch processes. Starting in 2027, the City will expand its internal operational hours, meaning the selected vendor will be responsible for the remaining after-hours windows and providing scalable support during emergencies, severe weather, major events, and periods of high demand. Interested parties must submit their responses through the City's EUNA Procurement portal by the deadline of December 10, 2026. This opportunity is managed by the City of Mississauga, with Victoria Mirlocca serving as the primary point of contact for inquiries.

General Info

Mississauga seeks a vendor for 311 after-hours services and dispatch starting in 2027.

Agency

City of Mississauga

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

CAN

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseSolicitation

PostedNov 11

Solicitation

Response DeadlineDec 10

Submission deadline

Response Deadline

12/10/2026, 07:00:00 PM UTCin 27 days

Ready to pursue this opportunity?

Get full access to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyCity of Mississauga

ContactsNo contacts available

OfficeCAN

Organization / AgencyCity of Mississauga

Office AddressCAN

ContactsNo contact information available

Full Description

Show more

BIDDING OPPORTUNITYThe City of Mississauga uses a hybrid service-delivery model for 311 contact centre and after-hours tier 1 and tier 2 support, as well as operational hours tier 2 support. The 311 Citizen Contact Centre provides City-operated service during established hours, while a third-party vendor provides coverage outside those hours and supports designated after-hours and dispatch processes. Beginning in 2027, the City plans to expand the hours delivered internally by 311. A third-party vendor will continue to be required for the remaining after-hours service windows and to provide additional support during severe weather, emergencies, major events, service disruptions, and other periods of increased demand. To bid on this opportunity, please visit the City's EUNA Procurement portal: Portal — Open Opportunities - City of Mississauga If you have any questions, please contact Victoria Mirlocca ()

Similar Contracts

Same NAICS industry code

FY 27 - DCAS - District Direct Contact Center - RFP

Solicitation # Doc842014

Solicitation Doc842014 is a request for proposals issued by the District of Columbia Office of Contracting and Procurement on behalf of the Department of Health Care Finance. The objective is to secure a contractor to staff, operate, and continuously improve the District Direct Contact Center (DDCC), which provides critical support for individuals enrolling in health and human service programs through the District Columbia Access System (DCAS). The contract is structured as a Firm Fixed Price agreement with a labor hour component, consisting of a one-year base term and four optional one-year extensions. Technical operations utilize Amazon Connect for the Automatic Call Distributor and Merative Social Program Management for eligibility determination. Award selection is based on a maximum of 112 points, with 90 points allocated to technical criteria, 10 to price, and 12 to preference points for certified business enterprises. Key requirements include a minimum of five years of experience in similar call center services and the provision of a Project Manager with a bachelor's degree. Contractors must adhere to strict compliance standards, including HIPAA and HITECH regulations for protected health information, the District of Columbia Living Wage Act, and Equal Employment Opportunity mandates. Additionally, the contractor must maintain an average Quality Score of at least 90% across customer interactions and comply with SBE subcontracting mandates, requiring at least 35% of the contract value to be subcontracted to Small Business Enterprises or Certified Business Enterprises.

Health Care Finance (DHCF)

POSTED

DEADLINE

Multilingual Virtual Customer Service Center (CSR)This subcontract for the Police Department of the City of Beverly Hills involves the operation of a Multilingual Virtual Customer Service Center to support parking citations and permits. The selected provider will manage a virtual call center featuring IVR and live agent support, accessible via a toll-free number and an online help desk. Services must be available seven days a week from 7:00 AM to 7:00 PM PT, with all staff based within the United States. To ensure accessibility for a diverse population, the center must provide support in English, Farsi, Chinese, Korean, and Spanish. The primary scope of work includes delivering live agent assistance and managing ticket resolution for prime contractors. Interested parties should note the response deadline of December 22, 2026, for this opportunity categorized under NAICS code 561422.

Police Department of City of Beverly Hills

POSTED

DEADLINE

in about 1 month

RFP-758-2700000097-2 | Contact Center as a Service RFP

Solicitation # RFP-758-2700000097-2

The Cabinet for Health and Family Services (CHFS) in Kentucky is soliciting proposals for a Contact Center as a Service (CCaaS) solution. The selected vendor will be responsible for the design, development, and implementation (DDI) and the full transition of current operations to the CCaaS platform, which includes assuming ownership of approximately 32 toll-free and local numbers. The system must maintain 24/7 availability and utilize a mobile-first user experience based on human-centered design principles. Key deliverables include a project work plan with a RACI chart, a staffing plan, and ADA compliance testing, with a review process managed via a 10-5-5 cycle. Proposals are evaluated based on a technical score (maximum 5,000 points) and a cost score (maximum 2,000 points), with the technical approach being the most heavily weighted factor. To be considered for award, bidders must achieve at least 60% of the maximum technical points. Submissions must be delivered in three separate parts—Technical, Cost, and Proprietary—via the Commonwealth eProcurement System by January 29, 2027. Vendors must comply with strict security and legal standards, including the Protection of Personal Information Security and Breach Investigation Procedures and Practice Act, and must notify the Commonwealth of any data breaches within 72 hours. Payment is issued within 30 working days following the acceptance of goods or services.

POSTED

DEADLINE

Member Acquisition & Retention Program

Solicitation # dd5560b1-03dc-4c5a-bdc9-2cf1a98cf7bc

The National Payroll Institute is seeking proposals under bid number NPI-RFP-0001 for a comprehensive member acquisition and retention program. The selected proponent will be responsible for delivering bilingual outreach in English and French using a strategic combination of live agent outbound calls, emails, and other direct-to-consumer methods. Rather than replicating existing processes, the Institute is looking for market best practices and encourages proponents to recommend their own optimized approach, channel mix, and commercial model. Interested firms must provide firm, binding pricing as part of their submission. The solicitation was posted on November 7, 2026, and the deadline for responses is November 23, 2026, at 9:00 AM. The program will be performed within Canada.

POSTED

DEADLINE

Benefits Participant Support ServicesThis subcontract for Benefits Participant Support Services involves providing direct customer support for prime contractors managing benefit projects for the Phoenix Union High School District. The selected provider must operate a dedicated call and claim unit within the United States to resolve participant inquiries regarding coverage and eligibility. Operations are required to run Monday through Friday, from 8:00 AM to 6:00 PM Arizona Time, utilizing toll-free telephone systems and CRM or participant database access to deliver support and maintain detailed call logs. The opportunity was posted on November 5, 2026, with a response deadline of December 10, 2026. Classified under NAICS code 561422, the contract is managed through the Procurement agency in Arizona. Interested parties can find further details and submission guidelines via the provided OpenGov procurement portal.

POSTED

DEADLINE

Health Plan Member Communications & Customer SupportThe Health Plan Member Communications and Customer Support subcontract focuses on providing member-facing support services for prime contractors managing State of Maryland employee health plan projects. The scope of work includes operating a dedicated help desk for benefit inquiries, drafting comprehensive benefit summaries, and executing member outreach initiatives utilizing CRM software and call center infrastructure. To ensure the security of sensitive information, all personnel assigned to the project are required to undergo HIPAA privacy training. Key deliverables for this engagement include the production of member support logs, the creation of both printed and digital benefit guides, and the management of targeted communication campaigns. This opportunity is categorized under NAICS code 561422, with a response deadline set for November 23, 2026.

POSTED

DEADLINE

Telemarketing ServicesThis subcontract for Telemarketing Services supports the University of Texas M.D. Anderson Cancer Center by providing outbound donor engagement. The selected provider will work under prime contractors to execute fundraising calls using established scripts, focusing on the acquisition, retention, and reactivation of donors. To qualify, providers must possess professional experience in healthcare or non-profit fundraising solicitation. The contractor is responsible for delivering essential performance data, including detailed call logs, donation reports, and lead lists. This opportunity is categorized under NAICS code 561422, with a response deadline set for December 4, 2026.

University of Texas M. D. Anderson Cancer Center

POSTED

DEADLINE

Request Validation and Customer Support ServicesThe Request Validation and Customer Support Services subcontract supports the Massachusetts Executive Office of Health and Human Services by managing administrative intake and eligibility validation for prime contractors. The selected provider will operate a dedicated phone line and online portal to process requests, utilizing Fiscal Intermediary data to verify PCA eligibility. To ensure operational efficiency, the contractor must employ call center software to track service level agreements and provide ongoing customer assistance. Strict adherence to HIPAA compliance is required for all data handling to protect sensitive information. The contractor is responsible for delivering validated request data and comprehensive performance reports to the agency. This project is based in Boston and is categorized under NAICS code 561422, with a response deadline set for December 11, 2026.

Executive Office of Health and Human Services

POSTED

DEADLINE

Transport Booking and Customer Support ServicesThe Transport Booking and Customer Support Services subcontract involves providing managed customer intake and scheduling for prime contractors working on North East Lincolnshire Borough Council projects. The primary responsibilities include managing the Phone n Ride booking line, addressing customer inquiries, and ensuring Out of Office coverage in accordance with Criterion 5. To execute these services, the provider must utilize professional call center infrastructure and CRM software while adhering strictly to GDPR compliance standards. This opportunity was posted on November 3, 2026, with a response deadline of December 3, 2026.

North East Lincolnshire Borough Council

POSTED

DEADLINE

Request for Information City of Detroit Housing Resources Helpline

Solicitation # 550595

The City of Detroit Office of Contracting and Procurement, on behalf of the Department of Human, Homeless, and Family Services, has issued Request for Information 550595 to gather market insight from experienced call center operators. The primary objective is to obtain feedback to support and potentially upgrade the Detroit Housing Resource Helpline, which serves as a centralized entry point for residents seeking housing-related services. The system is projected to handle approximately 120,000 annual calls, requiring a robust intake and triage process utilizing multi-step scripts and logic to differentiate between emergency and non-emergency housing needs. The scope of this RFI focuses on two primary tracks: Call Center Operations and Call Center Technology/Integration. Interested respondents must provide a Respondent Questionnaire detailing their prior experience, including at least three relevant projects from the last five years, and identify any intended subcontractors. Additionally, respondents are asked to provide a proposed implementation timeline covering system design, installation, configuration, and testing, as well as the identification of key personnel who would be assigned to the project.

City Of Detroit

POSTED

DEADLINE

Live Complaint Hotline Operator ServicesThis subcontract for Live Complaint Hotline Operator Services supports the Ohio Department of Health's Bureau of Survey and Certification. The selected provider will deliver 24/7/365 live, human-to-human telephone answering and real-time data entry for complaint hotline projects. Key responsibilities include interviewing callers and submitting complaint data directly into web-based forms, with a strict requirement that telephony systems operate without the use of AI or automation. To ensure the security and privacy of sensitive information, the contractor must maintain full compliance with HIPAA and IRS Publication 1075 standards. This opportunity falls under NAICS code 561422, with a response deadline set for November 19, 2026.

Bureau Of Survey And Cert

POSTED

DEADLINE

Customer Contact and Appointment Scheduling ServicesThis subcontract for Customer Contact and Appointment Scheduling Services supports prime contractors working on Thames Water Utilities Limited facility projects. The scope of work involves comprehensive planning, customer outreach, and the booking of installation appointments. The service provider is responsible for managing all customer interactions and scheduling through the use of CRM software and workforce management systems, which must include the provision of live job status APIs to ensure real-time data accuracy. The primary deliverables are confirmed installation appointments and consistently updated job status data. Due to the nature of customer interaction and data handling, strict adherence to GDPR compliance is required. This engagement is categorized under NAICS code 561422 and is focused on streamlining the coordination between prime contractors and end customers to ensure efficient project execution.

Thames Water Utilities Limited

POSTED

DEADLINE

More opportunities from City of Mississauga

Same awarding agency

Construction Services for Sports Lighting at Birchwood Park and Iceland Cricket Pitch

Solicitation # PRC005585

POSTED

about 3 hours ago

DEADLINE

Construction Management Services to execute the Celebration Square Revitalization

Solicitation # PRC005410

The City of Mississauga is seeking a qualified Construction Management firm to oversee the revitalization of Celebration Square located at 300 City Centre Drive. The selected firm will collaborate with the City and CS&P Architects, the appointed Prime Consultant, to implement the project. The contract follows the City of Mississauga Amendments to CCDC 5B – 2010, with a construction budget of 35 million dollars, excluding HST and the Construction Manager's fixed fee. This budget covers general expenses, cash allowances, and construction contingencies, while excluding soft costs such as permit and consulting fees. Construction is scheduled to begin in January 2028, with substantial performance expected by December 31, 2028, and a phased public opening occurring between Fall 2028 and Spring 2029. A critical requirement of the project is that all buildings and areas of Celebration Square outside the immediate construction and site setup zones must remain open to the public throughout the renovation process. The contract award is anticipated for December 2026.

Commercial and Institutional Building Construction

POSTED

DEADLINE

Construction Management Services for Small Arms Inspection Building (SAIB) North Building

Solicitation # PRC005617

The City of Mississauga is seeking bids from construction firms to provide comprehensive construction management services for the Small Arms Inspection Building located at 1352 Lakeshore Boulevard East. The project operates with a construction budget of 25 million dollars, excluding HST and the Construction Manager's fixed fee. The selected firm will collaborate with City consultants and operate under the City of Mississauga Amendments to the CCDC 5B 2010 Contract. The scope is divided into two primary phases. Phase A focuses on pre-construction management, including design coordination, cost estimation, and constructability advice, starting in late fall 2026. Phase B, a provisional item starting January 1, 2028, covers tendering, site supervision of four to six trade packages, and post-construction warranty administration, with substantial completion targeted for June 29, 2029, and the warranty period ending June 29, 2030. The project requires specific insurance and bonding, with the requirement that the South Building and South Parking Lot remain operational during construction.

Commercial and Institutional Building Construction

POSTED

DEADLINE

Construction Services for the Huron Park Recreation Centre Facility Renewal

Solicitation # PRC005614

The City of Mississauga is seeking construction services for the facility renewal of the Huron Park Recreation Centre located at 830 Paisley Blvd W, Mississauga, ON. The project focuses on comprehensive architectural, structural, and mechanical upgrades designed to modernize the building envelope and internal systems. The primary goals are to optimize overall facility performance and improve indoor air quality while ensuring that operational disruptions are kept to a minimum to create a resilient and efficient facility. This solicitation, identified by number PRC005614, was posted on November 6, 2026, with a response deadline of November 26, 2026. Interested parties must adhere to the detailed requirements outlined in the statement of work, technical specifications, drawings, and asbestos abatement guidelines to ensure the facility is future-ready.

Commercial and Institutional Building Construction

POSTED

DEADLINE

Natural Area Survey

Solicitation # PRC005577

The City of Mississauga is seeking bids from qualified consulting firms to update its Natural Areas Survey. The selected consultant will be responsible for a comprehensive range of tasks, including the review of Environmental Impact Studies and other relevant documentation, aerial imagery interpretation, and conducting necessary field work. Key deliverables involve updating site descriptions and the Natural Areas Survey geodatabase, as well as performing a thorough review of site boundaries. This solicitation, identified by number PRC005577, was posted on November 4, 2026. Interested parties must submit their responses by the deadline of December 1, 2026. The project will be performed within Canada for the City of Mississauga.

Environmental Consulting Services

POSTED

DEADLINE

Fire Safety Plans for Various Recreation and Culture Facilities

Solicitation # PRC005555

The City of Mississauga is seeking professional consulting services under solicitation PRC005555 to develop and deliver approved fire safety plans for up to 25 municipal facilities, including arenas and community centers. The selected supplier is responsible for the entire process, from preparation and submission to obtaining final approval for all plans. To ensure compliance, the supplier must employ a Professional Engineer or Licensed Architect licensed in Ontario who is acceptable to Mississauga Fire and Emergency Services. This qualified professional will be responsible for conducting code reviews, calculating occupant loads, and performing means of egress assessments, as well as certifying and stamping all necessary documentation. Responses to this solicitation are due by November 18, 2026.

Engineering Services

POSTED

DEADLINE

Roster of Emergency Remediation and Restoration Vendors

Solicitation # PRC005418

The City of Mississauga is seeking to establish a roster of qualified professional vendors to provide emergency remediation, repair, and reconstruction services for its portfolio of over 370 buildings. These services are required on an as-needed basis to address disruptions caused by emergencies such as fires, floods, or vehicle impacts. The goal is to ensure immediate access to experienced companies capable of performing complete restoration work to maintain city operations. This solicitation, identified as PRC005418, is open for responses until November 20, 2026. It is important to note that being selected for inclusion on this roster does not guarantee a specific volume of work, exclusivity, or a guarantee of employment. Interested vendors must demonstrate the necessary expertise to handle a diverse range of building types and sizes across the city's properties.

Remediation Services

POSTED

DEADLINE

Grass Cutting and Maintenance Services

Solicitation # PRC005564

The City of Mississauga is seeking suppliers to provide comprehensive grass cutting and maintenance services across its eleven wards for an initial five year term with potential extensions. The scope of work encompasses the maintenance of boulevards, medians, traffic islands, roadside areas, and hydro corridors. Required services include grass cutting, trimming, litter and debris removal, hard surface weed control, leaf reduction, and tractor mowing operations. The contract is divided into two categories. Category A focuses on boulevard grass cutting and will be awarded by individual ward, with a maximum of four wards per bidder based on demonstrated capacity and experience. Category B covers tractor cutting and will be awarded to the lowest acceptable bidder. The City maintains the right to reassign wards if a supplier fails to perform, with any resulting additional costs charged back to the defaulting party.

Landscaping Services

POSTED

DEADLINE

Supply and Delivery of Hot Mix Transporters

Solicitation # PRC005587

The City of Mississauga is soliciting bids from qualified suppliers for the supply and delivery of hot mix transporters. All provided equipment must be fully tested and ready for immediate service according to the detailed specifications outlined in the solicitation documents. Interested parties must submit their responses by the deadline of November 17, 2026, at 7:00 PM. This procurement process, identified by solicitation number PRC005587, is managed by the City of Mississauga for performance within Canada.

Truck Trailer Manufacturing

POSTED

DEADLINE

Request for Tender for Two (2) Turf Sprayers with Integrated GPS (1 Medium-Capacity and 1 High-Capacity)

Solicitation # PRC005618

The City of Mississauga is issuing a request for tender, solicitation number PRC005618, to procure two self-propelled turf sprayers equipped with integrated GPS guidance. The requirement consists of one medium-capacity unit and one high-capacity unit, which will serve as replacements for existing fleet assets 112129 and 102300. Interested proponents must submit their responses by the deadline of November 18, 2026. As a specific requirement of the submission process, bidders are required to provide separate trade-in valuations for the two existing units being replaced.

Farm Machinery and Equipment Manufacturing

POSTED

DEADLINE

MISSISSAUGA IS TRANSITIONING TO A NEW EBIDDING SYSTEM

Solicitation # IMPORTANT MESSAGE TO SUPPLIERS -

The City of Mississauga is announcing a transition of its competitive bid management system from bids&tenders to Euna Procurement, also known as Bonfire, effective in 2026. Suppliers are encouraged to register for free on the new eBidding portal in advance to ensure they are prepared to participate in future opportunities. To assist with this migration, the city has provided various resources, including a vendor registration video and support articles covering account creation, documentation uploads, and the submission process. Technical assistance is available through the Euna Procurement knowledge base, frequently asked questions, and a dedicated support email. This notice serves as a critical update for all current and potential vendors to maintain their ability to bid on city projects. The transition period is associated with a response deadline of December 31, 2026.

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

POSTED

about 1 month ago

DEADLINE

in about 2 months

Online Library Card Registration and Renewal Software Solution

Solicitation # PRC005501

The City of Mississauga is seeking a Negotiated Request for Proposal (NRFP) for an Online Card Registration and Renewal Software Solution for the Mississauga Library. The project aims to replace current manual, in-person identity and residency verification processes with an automated digital system that allows customers to register for and renew library cards online. Key technical requirements include integration with the SirsiDynix Symphony ILS, support for single sign-on for staff, and strict compliance with the Accessibility for Ontarians with Disabilities Act 2005, the Municipal Freedom of Information and Privacy Act, and PIPEDA. The solution must provide two distinct environments for production and testing, and the supplier is required to conduct System Integration Testing, Penetration and Vulnerability Testing, and User Acceptance Testing. The contract is envisioned for an initial five-year term with an approximate budget of 200,000 dollars. Award evaluation is conducted in stages, beginning with mandatory technical requirements, followed by demonstrations for top-ranked bidders, and a pricing evaluation weighted at 25 points. The selected supplier must adhere to a Service Level Addendum targeting 99.9 percent monthly system availability and provide at least 90 days of post go-live support. Additionally, the contract emphasizes social and sustainability commitments, requiring the supplier to implement training and apprenticeship strategies for equity-deserving groups and provide monthly reporting on these initiatives.

Custom Computer Programming Services

POSTED

about 1 month ago

DEADLINE

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Get full access

Join 750+ contractors already using CLEATUS