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Member Services Call Center Operations

Active

State & Local

Response Deadline11/04/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Member Services Call Center Operations supports prime contractors on EOHHS FIDE-SNP program projects for the State of Rhode Island. The selected provider will manage general member services and urgent or emergent lines, handle grievances, process MMB card replacements, and facilitate warm handoffs to NEMT brokers. The scope of work includes providing all necessary staff and equipment to support callers with disabilities or limited English proficiency to ensure comprehensive operational delivery and accurate member record updates. The opportunity is categorized under NAICS code 561422 and was posted on October 2, 2026. Interested parties must submit their responses by the deadline of November 4, 2026. Further details regarding the bidding process can be accessed through the Rhode Island Division of Procurement portal.

General Info

Agency

State of Rhode Island

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

RI, USA

Set-Aside

NONE

Documents

This scope was carved out of QLV27007040.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Fully Integrated Dual Eligible Special Needs Plan Program (FIDE-SNP)

AI Contract Breakdown

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Timeline

PostedOct 2

subcontract

Response DeadlineNov 4

Submission deadline

Response Deadline

11/04/2026, 04:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyState of Rhode Island

ContactsNo contacts available

OfficeN/A

Organization / AgencyState of Rhode Island

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs comprehensive member contact center services for prime contractors on EOHHS FIDE-SNP program projects. Manages general Member Services and Urgent/Emergent lines, handles grievances, processes MMB card replacements, and performs warm handoffs to NEMT brokers. Provides staff and equipment for callers with Limited English Proficiency (LEP) or disabilities. Delivers operational call center services and updated member records.

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