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24/7 Problem Gambling Helpline Operations

Active

State & Local

Response Deadline11/09/2026, 09:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Vermont → Department of Economic Development

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

VT, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP 144.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Responsible Gaming and Problem Gambling

AI Contract Breakdown

Uniform Contract Format

No documents to break down

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Timeline

PostedSep 29

subcontract

Response DeadlineNov 9

Submission deadline

Response Deadline

11/09/2026, 09:00:00 AM UTCin about 1 month

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Organization & Contact Information

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AgencyVermont → Department of Economic Development

ContactsNo contacts available

OfficeN/A

Organization / AgencyVermont → Department of Economic Development

Office AddressN/A

ContactsNo contact information available

Full Description

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Operates a 24/7 helpline for prime contractors on Vermont Department of Mental Health (DMH) projects. Staffs a call center and chat interface to provide real-time support, crisis intervention, and referrals to treatment services. Utilizes IVR software, chat platforms, and CRM systems. Must meet ADA communication requirements and WCAG 2.1 AA Minimum Standards for chat. Delivers an operational helpline and performance reports.

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