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Member Experience and Patient Advocacy Services

Active

State & Local

Response Deadline10/22/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

North Carolina → City of Asheville

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

NC, USA

Set-Aside

NONE

Documents

This scope was carved out of 298-FY27-HR-RFP-PHARMACY.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Pharmacy Benefit Management for the City of Asheville

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Timeline

PostedSep 28

subcontract

Response DeadlineOct 22

Submission deadline

Response Deadline

10/22/2026, 10:00:00 PM UTCin 21 days

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Organization & Contact Information

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AgencyNorth Carolina → City of Asheville

ContactsNo contacts available

OfficeN/A

Organization / AgencyNorth Carolina → City of Asheville

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs member-facing support and patient navigation for pharmacy benefits for prime contractors on City of Asheville municipal projects. Provides customer support for pharmacy claims, coverage questions, and prior authorizations using CRM software and call center infrastructure. Requires HIPAA compliance for patient data privacy. Delivers member support services, satisfaction surveys, and patient navigation assistance.

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