Responsible Gaming and Problem Gambling

The Vermont Department of Mental Health is seeking a contractor through RFP 144 to establish and administer a Problem Gambling Program in accordance with Bill H127 and 31 V.S.A. § 1341a. The primary objective is to support individuals and families experiencing gambling addiction by providing education, treatment, and recovery services. Key deliverables include the operation of a 24/7 helpline for calls and chats, the development of multi-channel media campaigns for awareness months, the management of peer support for Voluntary Self-Exclusion enrollees, and the creation of a statewide clinician network featuring a certified 30-hour clinical training program. Proposals must be submitted via the VTBuys portal by November 9, 2026, and must include a detailed cost proposal for a two-year period, with options for up to three additional years. Evaluation is based on a weighted scoring system focusing on project approach, alignment with state objectives, organizational capacity, timeline, and budget. Award preference is given to resident bidders and those promoting clean energy. Contractors must maintain media liability insurance of at least 1 million dollars per claim and ensure all digital content meets ADA and WCAG 2.1 AA standards. Required documentation includes a Certificate of Compliance, a Byrd Anti-lobbying Certification, and disclosures regarding any potential organizational conflicts of interest.