Telephone Town Hall Services

The Office of Legislative Management, on behalf of the Connecticut General Assembly, is soliciting proposals for telephone town hall services to facilitate live, interactive meetings between state legislators and their constituents. The selected vendor must provide a comprehensive suite of services, including the necessary technology, telecommunications infrastructure, event management, technical support, training, and detailed reporting on participant engagement. Events are expected to last between 30 and 75 minutes, and the contractor must demonstrate at least five years of experience providing similar services to government organizations. Proposals are evaluated based on experience and demonstrated knowledge, strategic planning approach, cost-effectiveness, and any exceptions taken to the standard terms and conditions. The award process may include a request for Best and Final Offers on cost and requires final approval from Legislative Leaders. Key contractual requirements include a $1,000,000 professional liability insurance limit, compliance with the Americans with Disabilities Act, and adherence to state ethics and non-discrimination laws. Payments are generally processed forty-five days in arrears, though this is reduced to twenty-five days for certified small contractors or minority business enterprises.