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RFP - Water Billing and Customer Service Support

Active

2026-091826State & Local

Response Deadline10/10/2026, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

California → Public Works Department of City of Menlo ParkView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

701 Laurel St. Menlo Park, California 94025, CA, USA

Set-Aside

NONE

Documents

(8)

Attachment C - Sample Bill and Envelope Design

PDF•specifications

Attachment G - Pricing Forms and Instructions (City of Menlo Park)

XLSX•24 pages•specifications

Attachment A - Past Due Water Bill Policy (SB998)

PDF•specifications

Attachment E - Response Form and Work Breakdown

PDF•sow

City of Menlo Park Professional Services Agreement Sample

PDF•contract-document

Attachment B - Past Due Account Schedule (SB998)

PDF•specifications

RFP - Water Billing and Customer Support Service

PDF•rfp

Attachment F - CIS and Associated Systems Required Compliance Matrix

XLSX•22 pages•specifications

AI Contract Breakdown

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Timeline

PostedSep 18

Contract opportunity posted

Response DeadlineOct 10

Submission deadline

Response Deadline

10/10/2026, 12:00:00 AM UTCin 20 days

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Organization & Contact Information

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AgencyCalifornia → Public Works Department of City of Menlo Park

Contacts1 person available

OfficeCA, USA

Organization / Agency

California → Public Works Department of City of Menlo Park

View Agency Profile

Office AddressCA, USA

Contacts

Katie LeeContact

contact@example.gov

+1 (555) 000-0000

Full Description

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Scope: Menlo Park Municipal Water invites qualified vendors with expertise and experience in utility billing management and customer service to submit proposals. The City requires the vendor to bill water customers in accordance with meter reads and usage of water rates as well as perform customer service support functions.
Bid Bond: 0.00%

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