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Contact Center & Customer Service Operations

Active

State & Local

Response Deadline01/15/2027, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for the New Hampshire Department of Transportation focuses on providing essential staffing and technology to support E-ZPass call center and customer service operations. The scope of work includes managing customer accounts, processing transactions, and handling inquiries through the use of IVR systems, Virtual Assistant AI tools, and CRM software. The provider is responsible for delivering operational support and detailed performance reports while adhering to specific key performance indicators and service level agreements. The opportunity is categorized under NAICS code 561422 and was posted on September 22, 2026. Interested parties must submit their responses by the deadline of January 15, 2027. This contract is designed to support prime contractors on NHDOT projects by ensuring efficient customer interaction and technical management of the E-ZPass system.

General Info

Subcontract for NHDOT E-ZPass call center staffing and technology support by January 15, 2027.

Agency

New Hampshire → Department Of TransportationView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of DoIT #2026-041.

The full solicitation package (105 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DOT E-ZPASS BACK-OFFICE SYSTEM

AI Contract Breakdown

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Timeline

PostedSep 22

subcontract

Response DeadlineJan 15

Submission deadline

Response Deadline

01/15/2027, 07:00:00 PM UTCin 4 months

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Organization & Contact Information

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AgencyNew Hampshire → Department Of Transportation

ContactsNo contacts available

OfficeN/A

Organization / Agency

New Hampshire → Department Of Transportation

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provides staffing and technology for E-ZPass call center and customer support operations for prime contractors on NHDOT projects. Manages customer accounts, transaction processing, and inquiries via IVR and Virtual Assistants. Utilizes IVR systems, Virtual Assistant AI tools, and CRM software. Adheres to defined KPIs and Service Level Agreements (SLAs). Delivers operational customer support services and performance reports.

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