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Walk-In Center Setup & Management

Active

State & Local

Response Deadline01/15/2027, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for the New Hampshire Department of Transportation involves the setup and operational management of physical customer service walk-in centers for E-ZPass projects. The contractor is responsible for establishing and staffing centers in Hooksett-Concord, Portsmouth, and Nashua, where they will provide on-site account management and customer service. The scope of work includes the deployment of local networking, point-of-sale hardware, and customer-facing kiosks to ensure full operational capacity in accordance with NHDOT standards. The project is categorized under NAICS code 561110 and was posted on September 22, 2026. Interested parties must submit their responses by the deadline of January 15, 2027. Further details regarding this opportunity can be accessed through the New Hampshire procurement portal.

General Info

Contract for NHDOT E-ZPass customer service centers in Hooksett-Concord, Portsmouth, and Nashua.

Agency

New Hampshire → Department Of TransportationView Agency

NAICS

561110 - Office Administrative ServicesView NAICS

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of DoIT #2026-041.

The full solicitation package (105 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DOT E-ZPASS BACK-OFFICE SYSTEM

AI Contract Breakdown

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Timeline

PostedSep 22

subcontract

Response DeadlineJan 15

Submission deadline

Response Deadline

01/15/2027, 07:00:00 PM UTCin 4 months

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Organization & Contact Information

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AgencyNew Hampshire → Department Of Transportation

ContactsNo contacts available

OfficeN/A

Organization / Agency

New Hampshire → Department Of Transportation

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Sets up and operates physical customer service locations for prime contractors on NHDOT E-ZPass projects. Performs physical setup of centers in Hooksett-Concord, Portsmouth, and Nashua, providing on-site customer service and account management. Utilizes point-of-sale (POS) hardware, local networking, and customer-facing kiosks. Complies with NHDOT operational standards. Delivers fully operational physical walk-in centers.

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