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ASE System Operations & Customer Service

Open

State & Local

Response Deadline12/11/2026, 02:00:00 PM EST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The ASE System Operations and Customer Service subcontract involves the operational management of the ASE program for prime contractors working on Maryland State Highway Administration projects. The scope of work encompasses comprehensive data collection, citation processing, adjudication support, and payment processing, alongside the management of an Interactive Voice Response system. The contractor is responsible for developing customer service policies and citation templates while delivering processed citations, payment collections, and detailed support logs. This opportunity is categorized under NAICS code 561110 and is associated with the state of Maryland. Interested parties should note that the response deadline is December 11, 2026, following a posting date of November 5, 2026.

General Info

Maryland ASE program subcontract for operational management, citation processing, and customer service support.

Agency

Maryland

NAICS

561110 - Office Administrative Services

Place of Performance

MD, USA

Set-Aside

NONE

Documents

This scope was carved out of BPM058502.

The full solicitation package (47 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

BPM058502/MSS30CRS - IT Services – Maryland Speed Safety (MSS) Program

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Timeline

PostedNov 5

subcontract

Response DeadlineDec 11

Submission deadline

Response Deadline

12/11/2026, 02:00:00 PM ESTin about 1 month

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Organization & Contact Information

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AgencyMaryland

ContactsNo contacts available

OfficeN/A

Organization / Agency

Maryland

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs operational management of the ASE program for prime contractors on Maryland State Highway Administration (SHA) projects. Manages data collection, customer service, citation processing, adjudication support, and payment processing. Operates an Interactive Voice Response (IVR) system and develops customer service policies and citation templates. Delivers processed citations, payment collections, and support logs.

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