DHA Enterprise Referral Care Coordination Center Contract (RC3)
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
AI Contract Overview
The Defense Health Agency is conducting market research via a Request for Information for the Enterprise Referral Care Coordination Center Contract (RC3). The primary objective is to gather industry feedback on a draft Performance Work Statement to refine requirements for appointing, referral management, and care coordination across all DHA Military Treatment Facilities. The scope of work focuses on centralizing direct care appointments through electronic health records and providing high-quality specialty navigation to achieve first-call resolution for beneficiaries. The project is governed by NAICS code 561110 and requires strict adherence to Access to Care standards, TRICARE regulations, and the Privacy Act of 1974 and HIPAA. The anticipated contract structure includes a five-year period of performance, consisting of a base year that combines a transition period and a base period, followed by four twelve-month option years. Performance will be executed at specified on-site facilities, contractor locations, or approved remote workstations. Key requirements include a detailed transition-in plan due within ten days of award, mandatory cybersecurity incident reporting per DFARS 252.204-7012, and comprehensive staff training through the DHA Learning Management System. Quality is managed via a Quality Assurance Surveillance Plan with specific acceptable quality levels for training and credentialing. Responses to this RFI must be submitted using the provided Excel format by November 13, 2026.
General Info
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USASet-Aside
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Organization & Contact Information
Full Description
Defense Health Agency Request for Information (RFI) – Enterprise Referral Care Coordination Center Contract (RC3)
DHA, Assistant Director for Research, Development, and Acquisition (AD-RDA), Portfolio Acquisition Executive for Medical Services (PAE-MS), Program Management Office for Enterprise Medical Services (PMO-EMS)
1. Introduction
The Defense Health Agency (DHA) is requesting questions from Industry to the Draft PWS to assist in clarifying the Government’s requirement of the Referral Care Coordination Center Contract (RC3). This RFI is for informational purposes only and does not constitute a solicitation for proposals or bids.
2. Background
The Defense Health Agency is conducting market research to identify potential solutions for delivering appointing, referral management, and care coordination at all DHA MTFs.
3. Objectives
The primary objective of this RFI is to:
Obtain Industry Questions and Feedback to the Draft PWS.
4. Submission Instructions
Responses to this PWS should be submitted electronically on the provided Draft PWS Comment Microsoft Excel Worksheet format no later than November 13, 2026, at 1200 ET (Noon). Responses should be sent to DHA NCR AD SPT CAE Mailbox DHA
Enterprise RC3 Acq contact@example.gov with the subject line "RFI Response – RC3 PWS FEEDBACK."
The only feedback the Government will be providing will be answers to questions received. Questions not related to the PWS will be considered out of scope of the RFI and will not be answered. Documents not responsive to the RFI will not be considered. Vendors are highly discouraged in responding to this RFI with vendor information such as brochures, advertisements, or other generic material.
5. Disclaimer
This RFI is issued solely for information and planning purposes and does not constitute a solicitation. Responses to this RFI will not be considered as proposals or offers, nor will they result in a contract. The DHA will not reimburse respondents for any costs incurred in responding to this RFI. Information provided in response to this RFI will be used solely for the purpose of PWS revisions, clarifications, planning, and decision-making.
6. Thank you for continued support and interest in this requirement
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