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User Support & Help Desk Services

Active

Federal

Response Deadline11/04/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Department Of Homeland Security → Human Capital

NAICS

561110 - Office Administrative Services

Place of Performance

VA, USA

Set-Aside

NONE

Documents

This scope was carved out of 70T01027I7663N001.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Earned Wage Access

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 23

subcontract

Response DeadlineNov 4

Submission deadline

Response Deadline

11/04/2026, 05:00:00 PM UTCin 12 days

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → Human Capital

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Homeland Security → Human Capital

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides a managed employee support channel for prime contractors on TSA projects. Operates support via phone, chat, and email to assist users with platform enrollment and technical troubleshooting. Utilizes help desk software and CRM systems to manage user inquiries. Delivers ongoing user support services.

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Earned Wage Access

Solicitation # 70T01027I7663N001

The Transportation Security Administration (TSA) is conducting market research through Request for Information 70T01027I7663N001 to identify capable vendors for a secure, fully managed Earned Wage Access (EWA) platform. This voluntary service is intended to support the financial stability of a geographically dispersed workforce by allowing eligible employees to access a portion of their earned but unpaid wages before the standard biweekly federal payroll date. The anticipated scope includes the provision of a commercial mobile application, secure integration with the National Finance Center (NFC) payroll provider, identity verification, and comprehensive program management. The service must be provided at no direct cost to the U.S. Government and must not disrupt or delay official federal payroll operations. The resulting contract is expected to consist of a one-year base period with subsequent option years, with performance occurring primarily in contractor-hosted cloud environments. Key requirements include the use of a FedRAMP-authorized environment and strict adherence to Section 508 accessibility standards, validated by DHS Certified Trusted Testers. The contractor must assume all financial and legal responsibility for EWA transactions and demonstrate the financial capacity to fund wage advances without risk to the government. Deliverables include monthly program management review reports, transition-in and transition-out plans, and a final certification of data sanitization. Interested parties must submit a cover letter, a capabilities statement, and detailed responses to technical questions regarding payroll integration and shutdown continuity by November 4, 2026.

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