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Immigration Application Support Services

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Immigration Application Support Services subcontract, managed under the Department of Homeland Security's USCIS Contracting Office, involves providing administrative assistance for family reunification projects. The primary scope of work includes helping applicants complete Form I-131 and Form I-765 in strict accordance with FRTF Filing Guides and Cover Letters. Personnel are responsible for conducting orientation calls and delivering accurate immigration applications while maintaining a strict prohibition against providing legal advice. To qualify for this role, personnel must be fluent in both English and Spanish. Due to the sensitive nature of the work, the contract mandates annual training on the Privacy Act of 1974 and the proper handling of Personally Identifiable Information. The services are performed in Washington under NAICS code 561110.

General Info

NAICS

561110 - Office Administrative Services

Place of Performance

Washington, DC, USA

Set-Aside

NONE

Documents

This scope was carved out of 70SBUR27FOR270005.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

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Home Country Support Services

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs administrative assistance for prime contractors on USCIS family reunification projects. Assists applicants with completing Form I-131 and Form I-765 per FRTF Filing Guides and Cover Letters. Conducts orientation calls and ensures strict adherence to the prohibition against providing legal advice. Requires fluency in English and Spanish and annual training on the Privacy Act of 1974 and PII handling. Delivers completed, accurate immigration applications.

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Same NAICS industry code

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NAICS: 561990
New
Federal
Home Country Support Services
Solicitation # 70SBUR27FOR270005
The Department of Homeland Security, through the USCIS Contracting Office, is conducting a sources sought notice for Home Country Support Services under solicitation 70SBUR27FOR270005. The primary objective of this contract is to provide administrative and support services to facilitate family reunification for class members and additional family members in accordance with the Ms. L. v. ICE Settlement Agreement. Key responsibilities include assisting approximately 1,500 individuals with the completion and submission of Forms I-131 and I-765, obtaining necessary travel documentation for countries of exit, and managing international travel bookings. The contractor is strictly prohibited from providing direct legal representation or legal advice to the applicants. Performance will be executed across multiple international and domestic locations, including Washington D.C., Mexico City, Brasilia, Tegucigalpa, Guatemala City, and San Salvador. The contract emphasizes strict adherence to the Privacy Act of 1974, requiring the contractor to maintain high standards of data security and confidentiality for DHS records, with mandatory annual training for all personnel accessing such data. Oversight will be managed by a Technical Point of Contact (TPOC) who is responsible for reviewing deliverables, validating invoices, and monitoring performance via daily activity reports. Interested vendors must respond by November 11, 2026, via email. Submissions must include a capability statement demonstrating experience in immigration reunification services, knowledge of USCIS international office procedures, and confirmation of business size under NAICS 561990. Vendors should also disclose their staffing and facility capacities within El Salvador, Guatemala, Honduras, and Mexico, and provide validation of their SAM Registration and CAGE Code.
All Other Support Services

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NAICS: 517111
New
Federal
Enterprise Customer Experience 2 (ECX) 2 - Request for Information (RFI)
Solicitation # 70SBUR27I00000002
The Department of Homeland Security, through United States Citizenship and Immigration Services (USCIS), has issued Request for Information (RFI) 70SBUR27I00000002 for the Enterprise Customer Experience 2 (ECX2) project. This is a recompete of contract 70SBUR22F00000252 and seeks to identify qualified vendors capable of designing, developing, and integrating a complete replacement enterprise contact center platform. The required solution must operate independently of the incumbent contractor's proprietary infrastructure, support approximately 18 million annual calls and chats, and enable 100 percent remote work capability across 18 physical locations. Key technical requirements include an omnichannel interface integrating voice, IP-TTY, web chats, email, SMS, and social media, as well as AI-enhanced IVR, intelligent virtual assistant chatbots, and Section 508-compliant dashboards. The government is utilizing this RFI to determine the appropriate contract vehicle and evaluate whether small business set-asides are appropriate. Interested respondents must provide a vendor profile detailing their business size, socioeconomic category, and existing government contract vehicles. USCIS is specifically seeking information on relevant experience from the past three years, consumption-based pricing models, and strategies for AI adoption and FedRAMP Moderate security compliance. Responses are due by November 12, 2026, and should be submitted via email to the contracting office. This RFI is for planning purposes only and does not constitute a formal solicitation or an invitation for bids.
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