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Conversational AI and Virtual Agent Development

Active

Federal

Response Deadline11/12/2026, 01:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Conversational AI and Virtual Agent Development supports prime contractors on projects for the USCIS Contracting Office within the Department of Homeland Security. The scope of work involves the design, development, and implementation of AI-powered IVR systems and virtual agents, utilizing Generative AI and Large Language Models to create automated interaction summaries. Technical requirements include the development of NLP models achieving over 95 percent intent accuracy and the delivery of deployed agents that maintain containment metrics exceeding 75 percent. All deliverables must strictly adhere to Unbiased AI Principles and DHS AI compliance regulations. The project falls under NAICS code 541511, with a response deadline of November 12, 2026. Performance is centered in the 05495 zip code area, focusing on enhancing automated citizen interactions through advanced conversational technologies.

General Info

Subcontract for USCIS AI virtual agent development with DHS compliance, due November 12, 2026.

Agency

Department Of Homeland Security → USCIS Contracting Office(erbur)

NAICS

541511 - Custom Computer Programming Services

Place of Performance

VT, 05495, USA

Set-Aside

NONE

Documents

This scope was carved out of 70SBUR27I00000002.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Enterprise Customer Experience 2 (ECX) 2 - Request for Information (RFI)

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Timeline

PostedOct 28

subcontract

Response DeadlineNov 12

Submission deadline

Response Deadline

11/12/2026, 01:00:00 PM UTCin 14 days

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs design, development, and implementation of AI-powered IVR and virtual agents for prime contractors on USCIS projects. Develops NLP models with >95% intent accuracy, implements virtual agents, and builds automated interaction summaries using Generative AI and LLMs. Adheres to Unbiased AI Principles and DHS AI compliance regulations. Delivers deployed AI IVR and Virtual Agents meeting >75% containment metrics.

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