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Salesforce and ServiceNow Integration Services

Active

Federal

Response Deadline11/12/2026, 01:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract opportunity with the USCIS Contracting Office under the Department of Homeland Security focuses on providing Salesforce and ServiceNow Integration Services. The project involves performing technical integrations between CCaaS platforms and internal databases for prime contractors, specifically developing CTI for screen pops and building API integrations using REST and SOAP to transfer authenticated caller data, such as receipt and A-Numbers, into CRM systems. The work requires strict adherence to FedRAMP Moderate compliance to ensure secure data flow between telephony and CRM environments. Interested parties should note the response deadline of November 12, 2026, and the associated NAICS code 541512 for these specialized technical services.

General Info

USCIS subcontract for Salesforce and ServiceNow integration services, due November 12, 2026.

Agency

Department Of Homeland Security → USCIS Contracting Office(erbur)

NAICS

541512 - Computer Systems Design Services

Place of Performance

VT, 05495, USA

Set-Aside

NONE

Documents

This scope was carved out of 70SBUR27I00000002.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Enterprise Customer Experience 2 (ECX) 2 - Request for Information (RFI)

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Timeline

PostedOct 28

subcontract

Response DeadlineNov 12

Submission deadline

Response Deadline

11/12/2026, 01:00:00 PM UTCin 14 days

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs technical integration between CCaaS platforms and internal databases for prime contractors on USCIS projects. Develops CTI for screen pops and builds API integrations to pass authenticated caller data (A-Numbers, receipt numbers) to Salesforce and ServiceNow via REST/SOAP APIs. Requires FedRAMP Moderate compliance. Delivers integrated data flow between telephony and CRM systems.

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