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Outsourced Billing and Collections Operations

Active

State & Local

Response Deadline10/10/2026, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Public Works Department of the City of Menlo Park is seeking a subcontractor for Outsourced Billing and Collections Operations. The selected provider will be responsible for the daily management of water billing, payment processing, and delinquency oversight for prime contractors. Key operational duties include the production, printing, and mailing of bills, as well as the posting of payments and the subsequent remittance of funds to the City. The contractor must utilize high-volume printing and payment gateways to ensure efficient delivery and processing. Additionally, the provider is tasked with coordinating service disconnects in strict accordance with City Policy and SB 998. This subcontract falls under NAICS code 561110, with a response deadline set for October 10, 2026.

General Info

Menlo Park seeks a subcontractor for water billing, payment processing, and collections operations.

Agency

California → Public Works Department of City of Menlo ParkView Agency

NAICS

561110 - Office Administrative ServicesView NAICS

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of 2026-091826.

The full solicitation package (8 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP - Water Billing and Customer Service Support

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Timeline

PostedSep 18

subcontract

Response DeadlineOct 10

Submission deadline

Response Deadline

10/10/2026, 12:00:00 AM UTCin 20 days

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Organization & Contact Information

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AgencyCalifornia → Public Works Department of City of Menlo Park

ContactsNo contacts available

OfficeN/A

Organization / Agency

California → Public Works Department of City of Menlo Park

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Office AddressN/A

ContactsNo contact information available

Full Description

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Performs daily water billing, payment processing, and delinquency management for prime contractors on City of Menlo Park projects. Executes bill production, printing, mailing, and payment posting. Coordinates disconnects per City Policy and SB 998 using high-volume printing and payment gateways. Delivers issued bills, posted payments, and remittance of funds to the City.

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