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Customer Service and Support Operations

Active

State & Local

Response Deadline10/10/2026, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Customer Service and Support Operations supports the Public Works Department of the City of Menlo Park by providing call center and customer-facing services for water billing projects. The selected provider will be responsible for managing customer calls, resolving complaints, and overseeing portal enrollment through the use of IVR and CRM software. Key deliverables include the development of operational scripts and procedures designed to meet specific service level agreements, as well as the delivery of comprehensive customer support services and resolution reports. The opportunity was posted on September 18, 2026, with a response deadline of October 10, 2026, under NAICS code 561422.

General Info

Customer service subcontract for Menlo Park water billing call center and support operations.

Agency

California → Public Works Department of City of Menlo ParkView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of 2026-091826.

The full solicitation package (8 documents), including the RFP, is on the prime solicitation, not on this scope.

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RFP - Water Billing and Customer Service Support

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Timeline

PostedSep 18

subcontract

Response DeadlineOct 10

Submission deadline

Response Deadline

10/10/2026, 12:00:00 AM UTCin 20 days

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Organization & Contact Information

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AgencyCalifornia → Public Works Department of City of Menlo Park

ContactsNo contacts available

OfficeN/A

Organization / Agency

California → Public Works Department of City of Menlo Park

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Office AddressN/A

ContactsNo contact information available

Full Description

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Performs customer-facing support and call center operations for prime contractors on City of Menlo Park water billing projects. Handles customer calls, resolves complaints, and manages portal enrollment using IVR and CRM software. Develops scripts and procedures to meet measurable service level agreements. Delivers customer support services and resolution reports.

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