Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, September 16 at 2:00 PM EDT

Register Free →

Search

Top

Back to Contracts

Call Center and Account Management Services

Active

Federal

Response Deadline10/05/2026, 11:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

This subcontract for Call Center and Account Management Services supports prime contractors on GSA SmartPay 4 projects under the General Services Administration. The provider is responsible for operating a call center that maintains wait times under 30 seconds and a first-call resolution rate of 90 percent, while also assigning relationship managers to support ordering offices. Key operational requirements include the use of CRM software and ensuring all personnel undergo PIV card background investigations. The contractor must deliver regular customer service performance reports and comprehensive account management support. This opportunity is based in Washington, DC, under NAICS code 561422, with a response deadline of October 5, 2026.

General Info

Call center and account management services for GSA SmartPay 4 in Washington, DC.

Agency

General Services Administration → Gsa/fas/pshc/contract OperationsView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Washington, DC, 20405, USA

Set-Aside

NONE

Documents

This scope was carved out of 47QRAB26N0003.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Request for Information 3- Next Generation of the GSA SmartPay® Master Contract

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PostedSep 14

subcontract

Response DeadlineOct 5

Submission deadline

Response Deadline

10/05/2026, 11:00:00 PM UTCin 20 days

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyGeneral Services Administration → Gsa/fas/pshc/contract Operations

ContactsNo contacts available

OfficeN/A

Organization / Agency

General Services Administration → Gsa/fas/pshc/contract Operations

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Performs customer service and dedicated account management for prime contractors on GSA SmartPay 4 projects. Operates a call center with <30s wait times and 90% first-call resolution, and provides relationship managers for ordering offices. Requires CRM software and PIV card background investigations. Delivers customer service performance reports and account management support.

Similar Contracts

Same NAICS industry code

Ticketing Customer Support ProviderThis subcontract for the Ticketing Customer Support Provider involves delivering customer service support for prime contractors working on Brighton and Hove City Council projects. The provider is responsible for managing customer inquiries, resolving ticket disputes, and offering technical assistance for the online ticketing platform through the use of call center software and help-desk tools. The service provider must adhere to the STAR Code of Practice for customer treatment and deliver ongoing support based on established Service Level Agreements. The response deadline for this opportunity is October 12, 2026.

Brighton and Hove City Council

POSTED

DEADLINE

SHIP Toll-Free Hotline and Customer Service SupportThe SHIP Toll-Free Hotline and Customer Service Support subcontract is issued by the Missouri Division of Purchasing to manage the initial intake and referral services for the Department of Commerce and Insurance SHIP projects. The selected provider will be responsible for operating a toll-free hotline, gathering beneficiary information, and directing callers to appropriate SHIP personnel or community-based partner coordinators. Key deliverables include the maintenance of call logs, the submission of referral reports, and ongoing website support. The contractor must adhere to internal quality assurance standards to ensure service efficiency. This opportunity falls under NAICS code 561422, with a response deadline of October 5, 2026.

PROC OA DIVISION OF PURCHASING PROCUREMENTS

POSTED

DEADLINE

Contact Center OperationsThis subcontract for Contact Center Operations supports the Florida Division of Emergency Management by providing 24/7 applicant intake and support services for prime contractors on recovery projects. The scope of work includes managing inquiries related to hotel support, feeding support, and TTHU maintenance, while also handling data entry and the delivery of managed intake and support logs. The opportunity is categorized under NAICS code 561422 and was posted on September 9, 2026, with a response deadline of October 14, 2026. Interested parties can find further details through the Florida Department of Financial Services vendor marketplace.

Division of Emergency Management

POSTED

DEADLINE

24/7 Crisis Helpline & Call Center OperationsThis subcontract for the District of Columbia Department of Human Resources involves the operation of a 24/7/365 crisis helpline and call center. The selected provider will support prime contractors on Employee Assistance Program projects by managing high-volume inbound calls, performing initial intake and triage for counseling services, and providing crisis intervention for approximately 37,000 eligible employees. The service requires a robust call center infrastructure and a team of trained crisis intervention specialists to ensure constant availability. Key deliverables include the maintenance of the helpline and the provision of detailed call logs and performance metrics. The opportunity was posted on September 8, 2026, with a response deadline of September 17, 2026, under NAICS code 561422.

Human Resources (DCHR)

POSTED

DEADLINE

Customer Support & Complaint Resolution ServicesThis subcontract for Customer Support and Complaint Resolution Services supports prime contractors on City of Phoenix micromobility projects under the Street Transportation agency in Arizona. The scope of work involves managing the full lifecycle of customer service tickets, implementing escalation mechanisms, and resolving user complaints through the use of CRM software and dedicated ticketing systems. The provider is responsible for delivering managed customer support operations and detailed resolution reports while adhering to established Customer Service Level Agreements. This opportunity was posted on September 4, 2026, with a response deadline of October 8, 2026, and is categorized under NAICS code 561422.

Street Transportation

POSTED

DEADLINE

Federal Benefits Customer Service Representatives (CSRs)This subcontract opportunity with the Department of Defense, specifically the Navsup Flt Logistics Ctr Norfolk, seeks highly skilled personnel to serve as Federal Benefits Customer Service Representatives for Department of the Navy HRBCC projects. The selected provider will deliver expert guidance to employees regarding FEHB, FEGLI, TSP, FEDVIP, and FLTCP entitlements through inbound telephone and email communications. Personnel must adhere to Government SOPs and utilize specialized systems including the GRB Platform, ORA system, CBC Portal, BENEFEDS, FSA, and LTCFEDS to ensure daily resolution of inquiries and the accurate processing of benefit elections. The contract requires strict security compliance, necessitating either DCSA NISS verification or a Corporate Officer's facility clearance certification. This opportunity is categorized under NAICS code 561422 and is based in the 23709 zip code area. Interested parties must submit their responses by September 16, 2026, at 2:00 PM.

Navsup Flt Logistics Ctr Norfolk

POSTED

DEADLINE

in about 4 hours

Civilian Human Resources Benefits Contact Center (HRBCC)

Solicitation # N69199HRBCCFY27

The Department of the Navy is seeking sources to provide comprehensive personnel, management, and operational services for the Civilian Human Resources Benefits Contact Center. The selected contractor will be responsible for staffing a dedicated single service contact center to support current, separated, and prospective Navy civilian employees. This includes providing technical guidance and information regarding essential employee entitlements and benefit programs such as the Federal Employee Health Benefits, Federal Employees Group Life Insurance, Thrift Savings Plan, Federal Dental and Vision Insurance Programs, and the Federal Long Term Care Insurance Program. This sources sought opportunity, identified by solicitation number N69199HRBCCFY27, is managed by the Navsup Flt Logistics Ctr Norfolk under NAICS code 561422. Interested parties must submit their responses by September 16, 2026. The contract is overseen by the Department of Defense, with the primary point of contact being William Spencer.

Navsup Flt Logistics Ctr Norfolk

POSTED

DEADLINE

in about 4 hours

LARO - 13900 - Law-enforcement/public-safety land mobile radio (LMR) systemThe Department of the Interior is seeking a contractor to provide recurring and as-needed support for the law-enforcement and public-safety land mobile radio system at Lake Roosevelt National Recreation Area. The scope of work includes the maintenance, installation, testing, programming, repair, and documentation of critical infrastructure such as towers, sites, antennas, feedlines, repeaters, and base stations. Additionally, the contractor will be responsible for servicing vehicle-mounted and handheld radios to ensure operational reliability, responder safety, and system interoperability. This opportunity is categorized under NAICS code 561422 and is currently listed as a forecast with a posted date of September 2, 2026. Primary points of contact for this requirement include Craig E. Ruscitto and the National Park Service Contract Support Center.

POSTED

DEADLINE

Participant Communication and Support Services

Spotsylvania County Public Schools

POSTED

DEADLINE

Lead Response and Initial Engagement Services

California State University Los Angeles

POSTED

DEADLINE

Cal State LA / Student Recruitment Services

Solicitation # CSULA-RFP-00000836-2026

California State University Los Angeles is seeking proposals for student recruitment services under solicitation number CalState-CSULA-RFP-00000836-2026. This SLED organization opportunity was posted on September 2, 2026, and requires responses to be submitted by the deadline of September 19, 2026. Interested parties can find further details and submission instructions through the provided SciQuest bidding portal. The primary point of contact for this procurement is Veronica Vien, who can be reached via email at vvien@calstatela.edu.

California State University Los Angeles

POSTED

DEADLINE

HBX RFP- Call Center Services

Solicitation # DOC844161

Solicitation DOC844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority to secure a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business. The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for operating the centers under various volume scenarios and must provide a comprehensive suite of deliverables, including project management, transition, and quality assurance plans. Performance is governed by strict service level agreements and key performance indicators, with liquidated damages applicable for missed targets regarding call handling, response times, and quality assurance. The contract mandates rigorous compliance with District of Columbia regulations, including the First Source Employment Agreement, which requires a 51 percent hiring goal for DC residents and adherence to the Living Wage Act. Bidders must submit a detailed SBE Subcontracting Plan with a 35 percent goal for small business enterprises and provide certifications regarding equal employment opportunity and non-discrimination. Due to the nature of the services, the contractor must adhere to the Exchange Privacy and Security Compliance Addendum, ensuring the protection of personally identifiable information and federal tax information in accordance with HIPAA and ACA standards, with a requirement to report potential privacy incidents within one hour.

Health Benefit Exchange Authority (DCHBX)

POSTED

DEADLINE

More opportunities from General Services Administration → Gsa/fas/pshc/contract Operations

Same awarding agency

Data Warehouse Quality and Reporting ServicesThe Data Warehouse Quality and Reporting Services subcontract, managed by the General Services Administration under the GSA/FAS/PSHC/Contract Operations, focuses on the collection, processing, and quality assurance of transaction data for GSA SmartPay 4 projects. The selected provider will be responsible for maintaining a data warehouse with a minimum accuracy rate of 95 percent, managing the account Master File, and generating quarterly EAS metrics and load test reports. These operations require the use of Big Data platforms and ETL tools to ensure the delivery of validated files and accurate reporting. This opportunity is categorized under NAICS code 541512 and is based in Washington, DC. Interested parties must submit their responses by October 5, 2026, following the posting date of September 14, 2026. The primary objective is to provide prime contractors with a reliable data infrastructure and high-quality reporting services to support the overall success of the SmartPay 4 initiative.

Computer Systems Design Services

POSTED

DEADLINE

Cybersecurity and PII Compliance ServicesThe Cybersecurity and PII Compliance Services subcontract supports prime contractors on GSA SmartPay 4 projects by providing security auditing, PII protection, and privacy assessments. The scope of work includes preparing Privacy Threshold Assessments, implementing NIST SP 800-53 security controls, and performing continuous vulnerability monitoring. To execute these tasks, the contractor must utilize encryption tools and SIEM systems to deliver Security Compliance Reports and maintain an Authority to Operate. This opportunity is managed by the General Services Administration under the GSA/FAS/PSHC/Contract Operations office, with performance located in Washington, DC. The project falls under NAICS code 541519. Interested parties must submit their responses by the deadline of October 5, 2026.

Other Computer Related Services

POSTED

DEADLINE

EAS Cloud Hosting and Platform ManagementThe EAS Cloud Hosting and Platform Management subcontract, issued by the General Services Administration, focuses on the hosting, maintenance, and optimization of the Electronic Access System for prime contractors on GSA SmartPay 4 projects. The selected provider will manage Cloud Information Systems across IaaS, PaaS, or SaaS models, ensuring a hosted platform that maintains 99.9% uptime and latency of less than two seconds. Performance will be verified through quarterly load testing to ensure all technical metrics are met. Compliance is a critical component of this engagement, requiring adherence to NIST SP 800-53 Rev 5 standards and the attainment of a GSA Authority to Operate. This opportunity falls under NAICS code 541512 and is based in Washington, DC. Interested parties must submit their responses by October 5, 2026.

Computer Systems Design Services

POSTED

DEADLINE

Commercial Charge Card & Payment SolutionsThe Commercial Charge Card and Payment Solutions subcontract, managed by the General Services Administration under the GSA SmartPay 4 project, focuses on the supply and management of commercial charge card products and payment processing services for prime contractors. The scope includes the issuance of Standard, Large Ticket, and Negotiated/Preferred commercial charge cards, as well as the management of convenience checks and expedited delivery services. Additionally, the provider is responsible for processing cross-border payments and foreign currency conversions to ensure a fully functioning commercial charge card program. To qualify, the provider must maintain PCI DSS certification and utilize commercial payment gateways. This opportunity is categorized under NAICS code 522210 and is based in Washington, DC. Interested parties must respond by October 5, 2026, following the posting date of September 14, 2026.

Credit Card Issuing

POSTED

DEADLINE

Request for Information 3- Next Generation of the GSA SmartPay® Master Contract

Solicitation # 47QRAB26N0003

The General Services Administration Payment Solutions Service Center is conducting market research through Request for Information 47QRAB26N0003 to plan the next iteration of the GSA SmartPay master contract. The goal is to establish a full-service, innovative commercial charge card and payments program supporting approximately 250 federal agencies, organizations, and Native American Tribal organizations across three primary business lines: Purchase, Travel, and Fleet. This initiative focuses on commerciality, innovation, and security to reduce barriers for both traditional financial institutions and new industry entrants while addressing previous concerns regarding system functionality and the need for greater agency-specific flexibility. The government is seeking industry feedback on a draft Performance Work Statement and pricing structure that utilizes Fixed-Price with Economic Price Adjustment CLINs. Key requirements for the future contractor include the provision of dedicated account managers for each ordering office, adherence to strict cybersecurity and PII protection standards, and a commitment to a transition-out period of up to 18 months. Performance will be monitored via a Quality Control Plan and a Performance Requirements Summary Matrix, with a specific benchmark of 95 percent accuracy for data warehouse quality. The estimated total spend volume used to establish the maximum contract value is approximately 1.1 trillion dollars.

Commercial Banking

POSTED

DEADLINE

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Join 750+ contractors already using CLEATUS