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Federal Benefits Customer Service Representatives (CSRs)

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity with the Department of Defense, specifically the Navsup Flt Logistics Ctr Norfolk, seeks highly skilled personnel to serve as Federal Benefits Customer Service Representatives for Department of the Navy HRBCC projects. The selected provider will deliver expert guidance to employees regarding FEHB, FEGLI, TSP, FEDVIP, and FLTCP entitlements through inbound telephone and email communications. Personnel must adhere to Government SOPs and utilize specialized systems including the GRB Platform, ORA system, CBC Portal, BENEFEDS, FSA, and LTCFEDS to ensure daily resolution of inquiries and the accurate processing of benefit elections. The contract requires strict security compliance, necessitating either DCSA NISS verification or a Corporate Officer's facility clearance certification. This opportunity is categorized under NAICS code 561422 and is based in the 23709 zip code area. Interested parties must submit their responses by September 16, 2026, at 2:00 PM.

General Info

DoD seeks Federal Benefits Customer Service Representatives for Navy HRBCC projects by September 2026.

Agency

Department Of Defense → Navsup Flt Logistics Ctr NorfolkView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

VA, 23709

Set-Aside

NONE

Documents

This scope was carved out of N69199HRBCCFY27.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Civilian Human Resources Benefits Contact Center (HRBCC)

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Organization & Contact Information

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AgencyDepartment Of Defense → Navsup Flt Logistics Ctr Norfolk
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Defense → Navsup Flt Logistics Ctr Norfolk
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides highly skilled personnel for prime contractors on Department of the Navy HRBCC projects. Advises employees on FEHB, FEGLI, TSP, FEDVIP, and FLTCP entitlements via inbound telephone and email using Government SOPs. Utilizes GRB Platform, ORA system, CBC Portal, BENEFEDS, FSA, and LTCFEDS. Requires DCSA NISS verification or Corporate Officer's facility clearance certification. Delivers daily call/email resolution and processed benefit elections.

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