This Sources Sought opportunity from Department Of Defense was posted on September 3, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Civilian Human Resources Benefits Contact Center (HRBCC)

Closed

N69199HRBCCFY27Federal

Submission Closed09/16/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

New

SLED

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Provision of out of hours customer call centre services.

Solicitation # 2026/S 000-096246

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Connexus Homes Limited

POSTED

8 days ago

DEADLINE

in 17 days

AI Contract Overview

The Department of the Navy is seeking sources to provide comprehensive personnel, management, and operational services for the Civilian Human Resources Benefits Contact Center. The selected contractor will be responsible for staffing a dedicated single service contact center to support current, separated, and prospective Navy civilian employees. This includes providing technical guidance and information regarding essential employee entitlements and benefit programs such as the Federal Employee Health Benefits, Federal Employees Group Life Insurance, Thrift Savings Plan, Federal Dental and Vision Insurance Programs, and the Federal Long Term Care Insurance Program. This sources sought opportunity, identified by solicitation number N69199HRBCCFY27, is managed by the Navsup Flt Logistics Ctr Norfolk under NAICS code 561422. Interested parties must submit their responses by September 16, 2026. The contract is overseen by the Department of Defense, with the primary point of contact being William Spencer.

General Info

Navy seeks contractor for Civilian Human Resources Benefits Contact Center staffing and management.

Agency

Department Of Defense → Navsup Flt Logistics Ctr Norfolk

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

OCHR NORFOLK OPERATIONS CENTERNORFOLK NAVAL SHIPYARDPORTSMOUTH VA 23709, VA, 23709

Set-Aside

NONE

Documents

HRBCC Final PWS Draft – Department of the Navy

sow

High

N69199HRBCCFY27 Sources Sought / Request for Information

sources-sought

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedSep 3

Sources Sought

Response DeadlineSep 16

Deadline has passed

Submission Closed

09/16/2026, 02:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → Navsup Flt Logistics Ctr Norfolk

Contacts1 person available

OfficeNORFOLK, VA, 23511-3392, USA

Organization / AgencyDepartment Of Defense → Navsup Flt Logistics Ctr Norfolk

Office AddressNORFOLK, VA, 23511-3392, USA

Contacts

William Spencer

contact@example.gov

+1 (555) 000-0000

Full Description

SOURCES SOUGHT: This requirement is to provide all contact center personnel and management, and services necessary for the operation of the Department of the Navy (DON) Civilian HRBCC, a dedicated single service contact center (contractor personnel will be dedicated to the taskings within this contract). The contractor will provide the full range of support to current and separated Navy civilian employees and prospective employees. The contractor will provide technical guidance, employee entitlements, advice, and information to employees about the Federal Employee Health Benefits (FEHB), the Federal Employees Group Life Insurance (FEGLI), the Thrift Savings Plan (TSP), the Federal Dental and Vision Insurance Programs (FEDVIP), and the Federal Long Term Care Insurance Program (FLTCP).