RFP AI-based Interactive Voice Response Solution

The City of Fort Worth is seeking proposals under solicitation number 26-0263 to establish an agreement for an AI-based Interactive Voice Response solution for the Information Technology Solution Department. This as-needed procurement requires proposers to submit their responses via the Euna Portal by the deadline of September 24, 2026. The selection process is based on a Best Value evaluation, and bidders must adhere to strict electronic submission guidelines and technical requirements outlined in the instructions to proposers. Applicants are required to submit several critical compliance documents, including an IRS W-9 form and a Conflict of Interest Questionnaire to disclose any relationships with local government officers. Additionally, the city has established a Small Business Goal of 30 percent for this procurement. To meet this requirement, bidders must provide detailed certification and financial information for all small business prime contractors or subcontractors, as failure to comply with these utilization goals may result in a loss of points during the evaluation process.