HBX RFP- Call Center Services

The Health Benefit Exchange Authority of the District of Columbia is soliciting proposals for call center services under solicitation number Doc844161. Interested parties must submit their responses by September 22, 2026. The procurement process is managed by the District of Columbia as a local organization, with Nicole Matthews serving as the primary point of contact for the contract. A critical component of this solicitation is the requirement for a Revised Employment Plan to ensure compliance with local hiring laws. Contractors must adhere to a 51 percent hiring requirement for District residents over the life of the project. This involves providing detailed hiring projections, community outreach strategies, and remediation plans to meet residency quotas, as well as disclosing current employee residency status and providing comprehensive benefits and training opportunities.