This Government Contract opportunity from District of Columbia was posted on September 8, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24/7 Crisis Helpline & Call Center Operations

Closed

State & Local

Submission Closed09/17/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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RFP for State Based Exchange Contact Center

Solicitation # EV00000990

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in 1 day

AI Contract Overview

This subcontract for the District of Columbia Department of Human Resources involves the operation of a 24/7/365 crisis helpline and call center. The selected provider will support prime contractors on Employee Assistance Program projects by managing high-volume inbound calls, performing initial intake and triage for counseling services, and providing crisis intervention for approximately 37,000 eligible employees. The service requires a robust call center infrastructure and a team of trained crisis intervention specialists to ensure constant availability. Key deliverables include the maintenance of the helpline and the provision of detailed call logs and performance metrics. The opportunity was posted on September 8, 2026, with a response deadline of September 17, 2026, under NAICS code 561422.

General Info

Subcontract for DC Department of Human Resources to operate 24/7 crisis helpline services.

Agency

District of Columbia → Human Resources (DCHR)

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

DC, USA

Set-Aside

NONE

Documents

This scope was carved out of Doc840843.

The full solicitation package (21 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DCHR - Employee Assistance Program

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed

PostedSep 8

subcontract

Response DeadlineSep 17

Deadline has passed

Submission Closed

09/17/2026, 06:00:00 PM UTC

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Organization & Contact Information

AgencyDistrict of Columbia → Human Resources (DCHR)

ContactsNo contacts available

OfficeN/A

Organization / AgencyDistrict of Columbia → Human Resources (DCHR)

Office AddressN/A

ContactsNo contact information available

Full Description

Operates a 24/7/365 call center and helpline for prime contractors on District of Columbia EAP projects. Manages high-volume inbound calls for crisis intervention and performs initial intake and triage for counseling services for 37,000 eligible employees. Requires trained crisis intervention specialists and call center infrastructure. Delivers 24/7 helpline availability and call logs/metrics.

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