DCHR - Employee Assistance Program

Solicitation Doc840843 is a request for proposals from the District of Columbia Department of Human Resources to secure an Employee Assistance Program (EAP) for approximately 37,000 employees. The selected contractor will provide comprehensive assessment, counseling, referral, and follow-up services for issues including substance abuse, emotional distress, and financial or marital problems, utilizing a trauma-informed care approach. The contract includes a transition period from the date of award through December 31, 2026, with a base performance period from January 1, 2027, to December 31, 2027. The District may extend the agreement for up to four one-year option periods, bringing the maximum total duration to five years. The procurement is managed through the District's Ariba E-Sourcing system, with a final response deadline of September 17, 2026. Award decisions are based on a maximum score of 112 points, weighted toward technical criteria (85 points), price (15 points), and preference points for Certified Business Enterprises (12 points). Key requirements for offerors include compliance with the District's Living Wage Act, First Source Employment Agreement, and Equal Employment Opportunity standards. The contractor must provide a detailed staffing plan featuring licensed professionals such as psychologists and social workers and adhere to strict performance guarantees regarding customer service and utilization metrics. Payment is processed electronically via the DC Vendor Portal with a 30-day payment term.