Employee Assistance Program (EAP)

Gilbert Public Schools is soliciting proposals under RFP 28-01-32 to procure Employee Assistance Program (EAP) insurance services for its approximately 4,000 employees and their eligible dependents. The scope of work requires the contractor to provide a designated account management team, 24/7/365 toll-free crisis counseling, and a minimum of ten one-hour face-to-face counseling sessions per issue, per person, per calendar year. Additionally, the provider must offer referrals to behavioral health providers within the district's medical plan network for continuing care and provide quarterly utilization reports. All direct services must be performed within the United States, and the contractor may be required to attend open enrollment meetings in Gilbert, Arizona. The initial performance period runs from July 1, 2027, through June 30, 2028, with a desired rate guarantee through June 30, 2030, and options for two additional one-year renewals. Proposals are due by October 2, 2026, at 2:00 pm Arizona time. Award decisions will be based on the proposal determined to be most advantageous to the district, utilizing a points-based scoring method that prioritizes responsiveness over price alone. Required submission documents include an Offer and Acceptance form, Vendor Registration Form, W-9, Certificate of Insurance, and a Non-Collusion Affidavit. Payments are issued net thirty days following the receipt of detailed monthly invoices.