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Ticketing Customer Support Provider

Active

International

Response Deadline10/12/2026, 11:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Brighton and Hove City CouncilView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

GBR

Set-Aside

NONE

Documents

This scope was carved out of 2026/S 000-086623.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Brighton Centre Ticketing system 2027

AI Contract Breakdown

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Timeline

PostedSep 11

subcontract

Response DeadlineOct 12

Submission deadline

Response Deadline

10/12/2026, 11:00:00 AM UTCin about 1 month

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Organization & Contact Information

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AgencyBrighton and Hove City Council

ContactsNo contacts available

OfficeN/A

Organization / Agency

Brighton and Hove City Council

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides customer service support for prime contractors on Brighton and Hove City Council projects. Manages customer inquiries, handles ticket disputes, and provides technical support for the online ticketing platform using call center software and help-desk tools. Adheres to STAR Code of Practice regarding customer treatment. Delivers ongoing SLA-based customer support services.

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