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Customer Support & Complaint Resolution Services

Active

State & Local

Response Deadline10/08/2026, 11:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Customer Support and Complaint Resolution Services supports prime contractors on City of Phoenix micromobility projects under the Street Transportation agency in Arizona. The scope of work involves managing the full lifecycle of customer service tickets, implementing escalation mechanisms, and resolving user complaints through the use of CRM software and dedicated ticketing systems. The provider is responsible for delivering managed customer support operations and detailed resolution reports while adhering to established Customer Service Level Agreements. This opportunity was posted on September 4, 2026, with a response deadline of October 8, 2026, and is categorized under NAICS code 561422.

General Info

Subcontract for City of Phoenix micromobility customer support and complaint resolution services.

Agency

Arizona → Street TransportationView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

AZ, USA

Set-Aside

NONE

Documents

This scope was carved out of RFI 63-2701.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Micromobility Services Program

AI Contract Breakdown

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Timeline

PostedSep 4

subcontract

Response DeadlineOct 8

Submission deadline

Response Deadline

10/08/2026, 11:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyArizona → Street Transportation

ContactsNo contacts available

OfficeN/A

Organization / Agency

Arizona → Street Transportation

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Office AddressN/A

ContactsNo contact information available

Full Description

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Performs customer service and ticket management for prime contractors on City of Phoenix micromobility projects. Manages ticket lifecycles, implements escalation mechanisms, and resolves user complaints. Utilizes CRM software and ticketing systems. Adheres to established Customer Service Level Agreements (SLAs). Delivers managed customer support operations and resolution reports.

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