This Solicitation opportunity from California was posted on September 16, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24x7 Service Desk

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473State & Local

Submission Closed10/19/2026, 03:00:00 PM PDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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311 After-Hours Services

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Health Care Finance (DHCF)

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Solicitation # RFP-758-2700000097-2

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Member Acquisition & Retention Program

Solicitation # dd5560b1-03dc-4c5a-bdc9-2cf1a98cf7bc

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Health Plan Member Communications & Customer SupportThe Health Plan Member Communications and Customer Support subcontract focuses on providing member-facing support services for prime contractors managing State of Maryland employee health plan projects. The scope of work includes operating a dedicated help desk for benefit inquiries, drafting comprehensive benefit summaries, and executing member outreach initiatives utilizing CRM software and call center infrastructure. To ensure the security of sensitive information, all personnel assigned to the project are required to undergo HIPAA privacy training. Key deliverables for this engagement include the production of member support logs, the creation of both printed and digital benefit guides, and the management of targeted communication campaigns. This opportunity is categorized under NAICS code 561422, with a response deadline set for November 23, 2026.

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Telemarketing ServicesThis subcontract for Telemarketing Services supports the University of Texas M.D. Anderson Cancer Center by providing outbound donor engagement. The selected provider will work under prime contractors to execute fundraising calls using established scripts, focusing on the acquisition, retention, and reactivation of donors. To qualify, providers must possess professional experience in healthcare or non-profit fundraising solicitation. The contractor is responsible for delivering essential performance data, including detailed call logs, donation reports, and lead lists. This opportunity is categorized under NAICS code 561422, with a response deadline set for December 4, 2026.

University of Texas M. D. Anderson Cancer Center

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Request Validation and Customer Support ServicesThe Request Validation and Customer Support Services subcontract supports the Massachusetts Executive Office of Health and Human Services by managing administrative intake and eligibility validation for prime contractors. The selected provider will operate a dedicated phone line and online portal to process requests, utilizing Fiscal Intermediary data to verify PCA eligibility. To ensure operational efficiency, the contractor must employ call center software to track service level agreements and provide ongoing customer assistance. Strict adherence to HIPAA compliance is required for all data handling to protect sensitive information. The contractor is responsible for delivering validated request data and comprehensive performance reports to the agency. This project is based in Boston and is categorized under NAICS code 561422, with a response deadline set for December 11, 2026.

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Transport Booking and Customer Support ServicesThe Transport Booking and Customer Support Services subcontract involves providing managed customer intake and scheduling for prime contractors working on North East Lincolnshire Borough Council projects. The primary responsibilities include managing the Phone n Ride booking line, addressing customer inquiries, and ensuring Out of Office coverage in accordance with Criterion 5. To execute these services, the provider must utilize professional call center infrastructure and CRM software while adhering strictly to GDPR compliance standards. This opportunity was posted on November 3, 2026, with a response deadline of December 3, 2026.

North East Lincolnshire Borough Council

POSTED

11 days ago

DEADLINE

in 19 days

AI Contract Overview

The City of Santa Monica is soliciting proposals for a firm-fixed price contract to provide comprehensive 24x7/365 Service Desk coverage, including Level 1 and Level 2 support, NOC monitoring, and on-site resources. The contract features an initial three-year term with two optional one-year renewals. The selected vendor will support a diverse technology landscape consisting of over 2,000 workstations, 1,200 mobile devices, and approximately 504 network devices across 44 city facilities and three datacenters. The environment relies heavily on Cisco equipment, Microsoft 365, Azure, AWS, and Oracle, with all service requests and incidents managed through the City's ServiceNow platform. High-priority support is mandated for critical systems including 9-1-1 Emergency Dispatch, Public Safety, and Water Utility SCADA systems, as well as VIP departments such as the City Manager and City Council. The service provider must adhere to strict performance metrics, including a minimum 95% monthly SLA compliance rate, 90% first-contact resolution for Level 1 issues, and a customer satisfaction score of at least 4 out of 5. A mandatory 60-day onsite immersion period is required for all key personnel and any subsequent replacement staff to ensure acclimation to the City's environment. Vendors must meet rigorous security and insurance standards, including providing SOC 2 Type 2 reports, maintaining $2M in Technology Professional Errors and Omissions/Cyber Liability insurance, and ensuring ADA/WCAG 2.1 compliance. Proposals must be submitted via OpenGov by October 19, 2026, and include detailed qualifications, a fixed-cost fee structure, and various certifications regarding living wages and non-discrimination.

General Info

Santa Monica seeks 24/7 Service Desk and NOC support for a three-year fixed contract.

Agency

California → City of Santa Monica

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Santa Monica, CA, 90401, USA

Set-Aside

NONE

Documents

22 pages · rfp

High

22 pages · rfp

High

13 pages · specifications

High

7 pages · specifications

High

3 pages · specifications

High

3 pages · insurance-requirements

High

9 pages · contract-document

High

1 page · checklist

High

9 pages · specifications

High

3 pages · specifications

High

AI Contract Breakdown

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Timeline

1 update

PhaseClosed

PostedSep 14

Solicitation

Deadline changedSep 14

Response deadline changed from Oct 19, 2026 to Oct 26, 2026.

Response DeadlineOct 19

Deadline has passed

Submission Closed

10/19/2026, 03:00:00 PM PDT

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Organization & Contact Information

AgencyCalifornia → City of Santa Monica

Contacts1 person available

OfficeN/A

Organization / AgencyCalifornia → City of Santa Monica

Office AddressN/A

Contacts

Contracting Officer

Interested Companies (73)

22nd Century TechnologiesSomerset, New Jersey

Abacus ServiceSOUTHFIELD, MI

Abtech TechnologiesVista, CA

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Full Description

City of Santa Monica 24x7 Service Desk 473 Closing Date: 10/19/2026 3:00:00 PM PT Details: 24x7 Service Desk This bid is researched and provided for information purposes only. For more information on this bid opportunity, click on the link provided. https://procurement.opengov.com/portal/santa-monica-ca?departmentId=all&status=open&page=1&limit=10&sortField=releaseProjectDate&sortDirection=ASC Disclaimer: The information for this bid was obtained from an external source and will require that you go to a third party's website to gather more information. Biddingo.com is not responsible for the contents of the third party's website and does not make any representations regarding the content or accuracy of the materials. If you decide to access them, you do so at your own risk. Direct all queries pertaining to the language, the contents or any missing or inaccurate information in this abstract to the originator, as indicated in the advertisement. You may be required to complete another registration in order to access bid documents for this bid. It is your responsibility to ensure you obtain all addenda related to the bid by visiting the website from which you downloaded the bid documents.