EMS and Prevention Billing Services

The City of Santa Monica is seeking a qualified third-party provider to manage EMS and Fire Prevention billing services for the Santa Monica Fire Department. The scope of work includes general EMS billing for up to 12,000 annual collections, covering emergency and non-emergency dispatch requests, transports, and mobile integrated healthcare. Additionally, the provider will handle Fire Prevention billing for up to 8,000 annual inspections, including fire and life safety inspections, annual permits, special event permits, and vehicle accident cost recovery, all in accordance with the City's adopted annual fee schedule. A critical requirement of the contract is the integration with First Due Records Management software. The selected proposer must provide an interface to First Due to confirm payment amounts and reconciliation, as well as a billing analytics portal to track inspection volumes, individual performance, and revenue collection rates. Proposers are required to submit a detailed implementation schedule for discovery and testing, a project work plan, and resumes of key personnel. The contract will be awarded to the best qualified firm based on a variety of evaluation factors, with the City maintaining absolute discretion over the weighting of these criteria. Compliance with the Living Wage Ordinance and strict data confidentiality and security standards are mandatory.