Request for Proposal - Third Party Administrative and Actuarial Services

The City of Cleveland Department of Finance, Division of Risk Management, is soliciting proposals for Third-Party Administrative and Actuarial Services to manage Ohio Bureau of Workers' Compensation claims and conduct detailed liability claim reviews. The primary goals of this engagement are to reduce premium costs, provide administrative claims handling, and aggressively evaluate third-party liability to minimize the City's overall organizational exposure. Key deliverables include the provision of online tools and interactive services for claims, the submission of annual unmodified SOC 1 Type II and SOC 2 Type II reports, and strict adherence to data security standards, including AES-256 encryption at rest and TLS 1.3 in transit. The selection process is a phased, points-based evaluation focusing on proposal quality, demonstrated ability, technical components, credentials of key personnel, proposed schedules, and OEO compliance regarding minority, female, and small business participation. Successful bidders must comply with the Cleveland Area Business Code and provide proof of comprehensive general liability and business automobile insurance. Compensation will be based on a simple time-based method or a mutually agreed-upon fee schedule for project deliverables, with monthly invoicing requiring detailed labor and reimbursable documentation. Proposals must be submitted electronically by October 29, 2026.