712589: Third Party Liability Claims Administrator Services

Solicitation 54879 is a request for proposals from the City of Chicago Department of Law for Third Party Liability Claims Administrator Services. The selected contractor will provide general claims administration, inside claims specialist services, and outside claims adjuster services, with a focus on managing tort claims, conducting field investigations, and providing litigation support. The contract is structured as a Blanket Purchase Agreement with a base term of 60 months and an option for a single 24-month extension. Performance is measured by strict timelines, requiring routine claims to be processed within 70 days and complex claims within 182 days, with a required 80 percent adherence rate. On-site staffing is mandated from Monday through Friday, 8:00 am to 6:00 pm, and Saturdays from 8:00 am to 12:00 noon. The award process is weighted heavily toward professional and technical competence at 70 percent, followed by the implementation and management plan at 20 percent and the schedule of compensation at 10 percent. Several pass/fail requirements are in place, including financial stability, insurance compliance, and the submission of a sexual harassment policy affidavit. Contractors must adhere to strict data protection requirements for personally identifiable information and comply with MBE, WBE, and VBE participation goals. Payment is processed monthly with a 60-day term, and the City will provide a 100,000 dollar Claims Payment Fund to be maintained by the contractor. Proposals must be submitted electronically via the iSupplier portal by December 18, 2026.