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Inside Claims Specialist & Case Management

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Inside Claims Specialist and Case Management supports prime contractors managing liability projects for the City of Chicago Department of Law. The selected provider will be responsible for the end-to-end administrative processing of both routine and complex claims, ensuring all actions are completed within strict municipal timelines. Key deliverables include the preparation of litigation-ready case files and the generation of detailed statistical status reports. To execute these services, the contractor must utilize specialized claims management software and adhere to rigorous security standards for handling personally identifiable information. The contract is categorized under NAICS code 541219, with a response deadline set for December 18, 2026.

General Info

Claims management and administrative support for City of Chicago liability projects by December 2026.

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of 54879.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

712589: Third Party Liability Claims Administrator Services

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Organization & Contact Information

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AgencyIllinois → Department of Law
ContactsNo contacts available
OfficeN/A
Organization / AgencyIllinois → Department of Law
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides administrative claims processing for prime contractors on City of Chicago Department of Law liability projects. Opens and closes routine and complex claims within strict municipal timelines, prepares case files for litigation, and generates statistical status reports. Requires claims management software and secure PII data handling. Delivers processed claim files and litigation-ready case files.

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about 13 hours ago

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in about 1 month
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More opportunities from Illinois → Department of Law

Same awarding agency

NAICS: 524292
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Solicitation # 54879
Solicitation 54879 is a request for proposals from the City of Chicago Department of Law for Third Party Liability Claims Administrator Services. The selected contractor will provide general claims administration, inside claims specialist services, and outside claims adjuster services, with a focus on managing tort claims, conducting field investigations, and providing litigation support. The contract is structured as a Blanket Purchase Agreement with a base term of 60 months and an option for a single 24-month extension. Performance is measured by strict timelines, requiring routine claims to be processed within 70 days and complex claims within 182 days, with a required 80 percent adherence rate. On-site staffing is mandated from Monday through Friday, 8:00 am to 6:00 pm, and Saturdays from 8:00 am to 12:00 noon. The award process is weighted heavily toward professional and technical competence at 70 percent, followed by the implementation and management plan at 20 percent and the schedule of compensation at 10 percent. Several pass/fail requirements are in place, including financial stability, insurance compliance, and the submission of a sexual harassment policy affidavit. Contractors must adhere to strict data protection requirements for personally identifiable information and comply with MBE, WBE, and VBE participation goals. Payment is processed monthly with a 60-day term, and the City will provide a 100,000 dollar Claims Payment Fund to be maintained by the contractor. Proposals must be submitted electronically via the iSupplier portal by December 18, 2026.
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