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International Toll-Free Help Desk and Information Services

Active

Federal

Response Deadline09/21/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Department Of Homeland Security → USCIS Contracting Office(erbur)View Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Williston, VT, 05495, USA

Set-Aside

NONE

Documents

This scope was carved out of 70SBUR26Q00000116.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Home Country Support Services

AI Contract Breakdown

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Timeline

PostedSep 17

subcontract

Response DeadlineSep 21

Submission deadline

Response Deadline

09/21/2026, 09:00:00 PM UTCin 3 days

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Homeland Security → USCIS Contracting Office(erbur)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Operates a communication center for prime contractors on USCIS projects. Provides information on post-reunification and behavioral health services via a toll-free help desk for CONUS and OCONUS callers. Utilizes toll-free telephony infrastructure, CRM software, and multilingual staff. Requires privacy training per FAR 52.224-3 Alt 1. Delivers operational help desk with documented call logs.

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