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Multi-Tier Customer Support Services

Active

State & Local

Response Deadline10/07/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Florida → Procurement & Distribution ServicesView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

FL, USA

Set-Aside

NONE

Documents

This scope was carved out of 27-001-Q-DR.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Crowdfunding - District-Wide Re-Bid

AI Contract Breakdown

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Timeline

PostedSep 16

subcontract

Response DeadlineOct 7

Submission deadline

Response Deadline

10/07/2026, 06:00:00 PM UTCin 20 days

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Organization & Contact Information

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AgencyFlorida → Procurement & Distribution Services

ContactsNo contacts available

OfficeN/A

Organization / Agency

Florida → Procurement & Distribution Services

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs customer support for prime contractors on School District crowdfunding projects. Manages a help desk to respond to donor inquiries, assists school staff with project uploads, and troubleshoots platform access issues using CRM software such as Zendesk or Salesforce and VoIP tools. Adheres to established Service Level Agreements (SLAs). Delivers resolved support tickets and customer satisfaction metrics.

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