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After Hours Answering & Call Center Services

Active

International

Response Deadline10/05/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The City of Pickering is seeking a subcontractor to provide professional after hours answering and call center services for prime contractors on municipal projects. The service provider will manage incoming calls and routing from 4:30 PM to 8:30 AM on weekdays and 24 hours a day on weekends. Using specialized telephony infrastructure and call routing software, the contractor will handle monthly minute allotments and provide continuous operational support along with detailed monthly usage reports. To qualify, the provider must comply with all City confidentiality restrictions and maintain valid WSIB insurance. This subcontract opportunity is listed under NAICS code 561422, with a response deadline of October 5, 2026.

General Info

Pickering seeks after-hours call center services; deadline October 5, 2026; WSIB insurance required.

Agency

City of PickeringView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

CAN

Set-Aside

NONE

Documents

This scope was carved out of Q2026-35.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

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After Hours Answering Service

AI Contract Breakdown

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Timeline

PostedSep 15

subcontract

Response DeadlineOct 5

Submission deadline

Response Deadline

10/05/2026, 06:00:00 PM UTCin 17 days

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Organization & Contact Information

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AgencyCity of Pickering

ContactsNo contacts available

OfficeN/A

Organization / Agency

City of Pickering

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Office AddressN/A

ContactsNo contact information available

Full Description

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Performs professional telephone answering and call routing services for prime contractors on City of Pickering municipal projects. Manages incoming calls Monday to Friday from 4:30 PM to 8:30 AM and 24 hours on weekends. Utilizes telephony infrastructure and call routing software to handle monthly minute allotments. Requires compliance with City confidentiality restrictions and WSIB insurance. Delivers continuous operational answering service and monthly usage reports.

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