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TRICARE Beneficiary Customer Support Services

Active

Federal

Response Deadline11/06/2026, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The TRICARE Beneficiary Customer Support Services subcontract supports prime contractors on Defense Health Agency projects by providing comprehensive telephonic and written customer service. The scope of work includes managing beneficiary inquiries related to eligibility and claims, conducting Voice of the Customer exercises, and performing call auditing through the use of CRM and IVR infrastructure. The contractor is responsible for delivering detailed customer service and beneficiary satisfaction reports while maintaining strict HIPAA compliance for all Protected Health Information. This opportunity falls under NAICS code 561422 and is associated with the Department of Defense, with a response deadline set for November 6, 2026.

General Info

Subcontract for DHA TRICARE customer support, beneficiary inquiries, and HIPAA compliant reporting.

Agency

Department Of Defense → Defense Health AgencyView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

CO, USA

Set-Aside

NONE

Documents

This scope was carved out of HT940226R0001.

The full solicitation package (20 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

TRICARE Medicare Eligible Program Second Generation (TMEP2)

AI Contract Breakdown

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Timeline

PostedSep 23

subcontract

Response DeadlineNov 6

Submission deadline

Response Deadline

11/06/2026, 12:00:00 AM UTCin about 1 month

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Organization & Contact Information

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AgencyDepartment Of Defense → Defense Health Agency

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → Defense Health Agency

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides telephonic and written customer support for prime contractors on Defense Health Agency (DHA) projects. Manages beneficiary inquiries regarding claims and eligibility, conducts Voice of the Customer exercises, and performs call auditing using IVR and CRM infrastructure. Requires HIPAA compliance for Protected Health Information (PHI). Delivers customer service delivery and beneficiary satisfaction reports.

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