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IT Service Desk Support (L1/L2)

Active

State & Local

Response Deadline10/19/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for the City of Santa Monica Information Services Department involves providing comprehensive 24x7/365 first and second-level technical support for prime contractors. The scope of work includes managing incident and service request intake through the ServiceNow platform via phone, email, portal, and chat, with a specific focus on supporting Microsoft 365, Windows, and SQL database systems. The service delivery must be ITIL-aligned and strictly adhere to WCAG 2.1 and NIST/ISO 27001/2 standards to ensure accessibility and security. The primary objective is the successful resolution of incidents and the fulfillment of service requests under NAICS code 561422, with a response deadline of October 19, 2026.

General Info

24/7 technical support for Santa Monica ISD focusing on Microsoft 365 and SQL.

Agency

California → D140 INFORMATION SERVICESView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of 473.

The full solicitation package (8 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

24x7 Service Desk

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedSep 14

subcontract

Response DeadlineOct 19

Submission deadline

Response Deadline

10/19/2026, 10:00:00 PM UTCin 26 days

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Organization & Contact Information

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AgencyCalifornia → D140 INFORMATION SERVICES

ContactsNo contacts available

OfficeN/A

Organization / Agency

California → D140 INFORMATION SERVICES

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Office AddressN/A

ContactsNo contact information available

Full Description

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Performs 24x7/365 first and second-level technical support for prime contractors on City of Santa Monica Information Services Department projects. Manages incident and service request intake via phone, email, portal, and chat using the ServiceNow platform. Provides support for Microsoft 365, Windows, and SQL database systems. Requires ITIL-aligned delivery and adherence to WCAG 2.1 and NIST/ISO 27001/2 standards. Delivers resolved incidents and fulfilled service requests.

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