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Member Support & Call Center Services

Active

State & Local

Response Deadline11/13/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Member Support and Call Center Services involves providing direct member support and customer service for prime contractors managing behavioral health projects for the State of Ohio's Administrative Services agency. The selected provider will operate a call center dedicated to resolving member inquiries and will be responsible for providing necessary staffing for open enrollment activities and health fairs. To ensure compliance and quality of care, the contractor must maintain a HIPAA-compliant call center environment and employ staff specifically trained to handle behavioral health benefit inquiries. Interested parties should note the response deadline of November 13, 2026, for this opportunity categorized under NAICS code 561422.

General Info

Agency

Ohio → Administrative Services

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

OH, USA

Set-Aside

NONE

Documents

This scope was carved out of SRC0000040548.

The full solicitation package (10 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DAS Behavioral Health Third-Party Administrator RFP

AI Contract Breakdown

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Timeline

PostedOct 2

subcontract

Response DeadlineNov 13

Submission deadline

Response Deadline

11/13/2026, 06:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyOhio → Administrative Services

ContactsNo contacts available

OfficeN/A

Organization / AgencyOhio → Administrative Services

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides customer service and direct member support for prime contractors on State Agency behavioral health projects. Operates a call center to resolve member inquiries and provides staffing for health fairs and open enrollment activities. Requires a HIPAA-compliant call center environment and staff trained in behavioral health benefit inquiries. Delivers call center support and member inquiry resolution.

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