Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, October 14 at 2:00 PM EDT

Register Free →

Search

Top

Back to Contracts

Member Customer Service (Call Center)

Active

State & Local

Response Deadline11/13/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

This subcontract for Member Customer Service focuses on providing comprehensive toll-free support and inquiry handling for prime contractors managing State of Ohio medical plan projects. The scope of work includes the operation of toll-free telephone lines, online chat support, and the management of Interactive Voice Response systems utilizing CCaaS and CRM software. The selected provider is responsible for delivering member support services and detailed call resolution reports while maintaining strict adherence to HIPAA privacy standards and established member satisfaction metrics. The opportunity is categorized under NAICS code 561110 and is associated with the Ohio Administrative Services agency. Interested parties should note that the response deadline is November 13, 2026. This engagement requires a high level of technical proficiency in customer service software and a commitment to regulatory compliance within the healthcare sector.

General Info

Agency

Ohio → Administrative Services

NAICS

561110 - Office Administrative Services

Place of Performance

OH, USA

Set-Aside

NONE

Documents

This scope was carved out of SRC0000038100.

The full solicitation package (14 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DAS Medical Plan Third-Party Administrator

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 2

subcontract

Response DeadlineNov 13

Submission deadline

Response Deadline

11/13/2026, 06:00:00 PM UTCin about 1 month

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyOhio → Administrative Services

ContactsNo contacts available

OfficeN/A

Organization / AgencyOhio → Administrative Services

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Performs toll-free member support and inquiry handling for prime contractors on State of Ohio medical plan projects. Operates toll-free telephone lines, provides online chat support, and manages Interactive Voice Response (IVR) systems using CCaaS and CRM software. Requires adherence to HIPAA privacy standards and member satisfaction metrics. Delivers member support services and call resolution reports.

Similar Contracts

Same NAICS industry code

Research Assistant and Administrative SupportThis subcontract opportunity with the Government of Ontario's Ministry of the Solicitor General seeks a provider to deliver technical and administrative support for prime contractors managing research projects. The scope of work includes performing data collection and entry, coordinating research activities, and utilizing standard office productivity software to assist in the preparation of documentation and reports. Key deliverables for the project include organized datasets, project logs, and draft sections of reports. Qualified candidates must obtain the necessary security clearance and ensure full compliance with OHSA and W.S.I.B. regulations. The solicitation was posted on October 6, 2026, with a response deadline of November 6, 2026. This requirement falls under NAICS code 561110 and is focused on providing essential operational support to ensure the successful execution of research initiatives.

Solicitor General

POSTED

about 15 hours ago

DEADLINE

in about 1 month

Customer Support & Call Center OperationsThis subcontract opportunity, titled Customer Support and Call Center Operations, is issued by the Department of Health and Human Services under the Office of Acquisition and Grants Management. The project focuses on providing essential customer service and technical support for prime contractors working on CMS Medicare Administrative Contractor projects. The selected provider will be responsible for managing both inbound and outbound communications to resolve billing inquiries and offer expert guidance on Medicare benefit administration for both providers and beneficiaries. To successfully execute the contract, the provider must utilize call center management software and ensure all staff are thoroughly trained on Medicare policy. Key deliverables include the resolution of support tickets and the regular reporting of performance metrics. Interested parties should note that the response deadline is November 2, 2026, and the work falls under NAICS code 561110.

Ofc Of Acquisition And Grants Management

POSTED

about 19 hours ago

DEADLINE

Property Book and Unit Supply Technical SupportThis subcontract for Property Book and Unit Supply Technical Support provides essential technical and clerical assistance for prime contractors working on 18th MP Brigade projects. The scope of work involves operating GCSS-Army and various Logistics Information Systems to manage hand receipt reviews, process requisitions, and execute the redistribution of excess materials. The contractor is responsible for ensuring strict accountability audit compliance in accordance with AR 710-4 and PIV requirements. Key deliverables include the maintenance of accurate property book records and the submission of detailed monthly accountability reports. This Department of Defense requirement is categorized under NAICS code 561110 with a response deadline of October 23, 2026.

0409 Aq Hq Contract

POSTED

about 19 hours ago

DEADLINE

Legal Support and Document ManagementThis subcontract for Legal Support and Document Management provides administrative and technical assistance for legal proceedings associated with New York State Office of Cannabis Management projects. The scope of work focuses on managing large volumes of legal documentation, indexing evidence, conducting legal research assistance, and organizing comprehensive case files. To ensure efficiency and security, the contractor must utilize secure document management systems and e-discovery software such as Everlaw or Relativity. The primary deliverables include organized case files and indexed document productions. Due to the sensitive nature of the legal proceedings, all personnel are required to sign confidentiality agreements. This opportunity falls under NAICS code 561110 and is designed to support prime contractors in meeting the rigorous documentation and organizational demands of the agency.

NYS Office of Cannabis Management

POSTED

DEADLINE

Rental Incentive Program AdministratorThe Rental Incentive Program Administrator is a subcontract opportunity for the Town of Chatham in Massachusetts, managed by the Town Manager Secretary. The selected provider will handle day-to-day program operations for prime contractors on municipal housing projects, focusing on the administration of homeowner applications and the verification of rental unit eligibility. Key responsibilities include managing the distribution of incentives, monitoring homeowner compliance with year-round rental requirements, and utilizing case management software to maintain accurate participant records. The contractor is expected to deliver approved applicant lists and detailed compliance reports to ensure program integrity. This project falls under NAICS code 561110 and is based in Chatham, Massachusetts. The solicitation was posted on October 5, 2026, with a response deadline set for November 5, 2026.

TMS01 - Town Manager Secretary

POSTED

DEADLINE

Provider Call Center and Correspondence ManagementThe Provider Call Center and Correspondence Management subcontract supports prime contractors on Maryland Department of Health Medicaid projects by managing provider communication interfaces. The scope of work includes staffing toll-free telephone lines for provider inquiries, managing the distribution of template correspondence, and handling the intake of appeal hearing documents. To be successful, the provider must possess specialized experience in healthcare provider relations and toll-free telephony infrastructure. Administered by the Maryland Office of Procurement and Support Services under NAICS code 561110, the contract requires the delivery of managed communications, detailed call logs, and processed correspondence. The solicitation was posted on October 3, 2026, with a response deadline of November 20, 2026.

OFFICE OF PROCUREMENT AND SUPPORT SERVICES

POSTED

DEADLINE

in about 1 month

Commercial Property Management & Facilities MaintenanceThis subcontract for Commercial Property Management and Facilities Maintenance supports prime contractors on GSA office lease projects located in Atlanta, Georgia. The scope of work involves the day-to-day operations, management, and maintenance of 16,769 square feet of office space. Key responsibilities include coordinating tenant improvements and ensuring that specific ceiling height requirements are strictly maintained to deliver a fully operational office environment. The project is managed under the General Services Administration's PBS Office of Leasing and falls under NAICS code 561110. Interested parties should note that the response deadline for this opportunity is October 23, 2026.

Pbs Office Of Leasing

POSTED

DEADLINE

VDC Intake and Enrollment SupportThe VDC Intake and Enrollment Support subcontract with the Santee-Lynches Regional Council of Governments focuses on managing the administrative onboarding of prime contractors for VDC programs. The selected provider will be responsible for processing intake applications, completing enrollment packets, and managing authorization documentation through secure electronic document management systems. Key deliverables include the successful completion and submission of all required enrollment and authorization forms. Due to the nature of the documentation, the contractor must maintain strict HIPAA compliance and possess demonstrated experience with government enrollment processes. This opportunity falls under NAICS code 561110, with a response deadline set for October 19, 2026.

Santee-lynches Regional Council Of Governments

POSTED

DEADLINE

Records Management & Inventory ServicesThis subcontract for Records Management and Inventory Services supports prime contractors on State of Nevada projects under the Division of Public and Behavioral Health. The selected provider will be responsible for the administrative and technical management of stored records, including initial inventory intake, comprehensive tracking, and data entry for research requests, refiles, and retrievals. These tasks will be performed using barcode scanners and specialized inventory management software to ensure the delivery of an accurate and searchable database. The work will be performed at the S Nevada-Rawson-Neal Hospital in Las Vegas, Nevada. Due to the nature of the records, the contractor must strictly adhere to HIPAA compliance and all applicable confidentiality standards. The solicitation was posted on October 1, 2026, with a response deadline of October 28, 2026, falling under NAICS code 561110.

406 - Public and Behavioral Health

POSTED

DEADLINE

Legal Support Services / Paralegal ServicesThis subcontract for Legal Support Services provides administrative and technical assistance for the management of municipal legal records associated with Winslow Township municipal attorney projects. The selected provider will be responsible for organizing and indexing legal documents, conducting preliminary legal research and fact-finding, and managing court and township clerk filings through the use of e-discovery tools and document management software. Key deliverables include the production of organized case files and detailed research memos, with a preference for personnel holding paralegal certification. The opportunity is categorized under NAICS code 561110 and is managed by the Administration agency in New Jersey. Interested parties must submit their responses by the deadline of November 24, 2026. Further details regarding the solicitation can be accessed through the provided OpenGov procurement portal.

POSTED

DEADLINE

in about 2 months

Court Reporting and Transcription ServicesThis subcontract opportunity is for Court Reporting and Transcription Services to support prime contractors on projects for the New Jersey Planning and Zoning agency. The selected provider will be responsible for attending Planning Board meetings to record proceedings in real-time using high-fidelity digital recording equipment or stenotype machines, ultimately delivering certified verbatim written transcripts of all meetings. Qualified candidates must hold a Certified Shorthand Reporter certification or an equivalent state certification. Interested parties should note that the response deadline for this opportunity is November 24, 2026, and the services fall under NAICS code 561110.

Planning & Zoning

POSTED

DEADLINE

in about 2 months

Zoning and Land Use Paralegal SupportThis subcontract for Zoning and Land Use Paralegal Support provides administrative and legal research assistance to prime contractors working on Winslow Township Zoning Board projects. The scope of work includes drafting meeting notices, organizing zoning board exhibits, managing case files for land use applications, and conducting municipal code research utilizing professional databases such as Westlaw or LexisNexis. Key deliverables consist of research memos, organized case files, and drafted legal documents. Qualified candidates must hold a paralegal certification and ensure full compliance with N.J.S.A. 10:5-31. The opportunity is managed by the Planning and Zoning agency in New Jersey under NAICS code 561110. The solicitation was posted on October 1, 2026, with a response deadline of November 24, 2026.

Planning & Zoning

POSTED

DEADLINE

in about 2 months

More opportunities from Ohio → Administrative Services

Same awarding agency

Healthcare Benefits Communication and DesignThe Healthcare Benefits Communication and Design subcontract involves the development and production of co-branded communication materials for prime contractors working on State Agency healthcare projects in Ohio. The scope of work includes creating comprehensive communication strategies and user-friendly resources, such as newsletters, enrollment handouts, and new hire guides, all written at a 5th-grade reading level. The selected provider is responsible for the end-to-end process, including the design, printing, and distribution of both digital and print assets. To ensure accessibility and fairness, all deliverables must adhere to National CLAS Standards and CDC Health Equity Guiding Principles for Inclusive Communication. This opportunity falls under NAICS code 541810 and is managed through the Ohio Administrative Services agency. Interested parties must submit their responses by the deadline of November 13, 2026.

Advertising Agencies

POSTED

DEADLINE

in about 1 month

Healthcare Navigation Platform Development and IntegrationThe Healthcare Navigation Platform Development and Integration subcontract involves the supply and maintenance of an integrated technology platform designed for prime contractors working on State Agency healthcare projects in Ohio. The scope of work includes the development of a platform featuring Single Sign-On capabilities, the creation of an aggregator hub, and seamless integration with mobile applications and TPA web portals. All digital interfaces must adhere to ADA compliance standards to ensure accessibility. To maintain strict security and privacy standards for healthcare data, the provider is required to be HIPAA/BAA compliant and must possess either HITRUST certification or an AT-C 315 report. This project falls under NAICS code 541511 and is managed through the Ohio Administrative Services agency, with a response deadline set for November 13, 2026.

Custom Computer Programming Services

POSTED

DEADLINE

in about 1 month

Healthcare Advocacy and Care NavigationThis subcontract for Healthcare Advocacy and Care Navigation supports prime contractors on State of Ohio Administrative Services healthcare projects. The selected provider will deliver a comprehensive care navigation solution, which includes operating a toll-free benefits concierge line, assisting members with provider selection, scheduling appointments, and resolving claims and billing issues. Additionally, the contractor is responsible for conducting proactive outreach to claimants with chronic conditions or those identified as high-risk. Strict adherence to regulatory and equity standards is required, including full HIPAA compliance, the execution of a Business Associate Agreement, and alignment with National CLAS Standards and CDC Health Equity Guiding Principles. The opportunity is categorized under NAICS code 624410, with a response deadline set for November 13, 2026.

Child Care Services

POSTED

DEADLINE

in about 1 month

DAS Healthcare Navigation Services

Solicitation # SRC0000040927

The State of Ohio Department of Administrative Services is soliciting proposals under solicitation SRC0000040927 to secure a contractor for healthcare navigation services for approximately 103,000 members. The primary objective is to improve the quality of care and reduce overall costs by simplifying access to care, increasing engagement in existing programs, and improving healthy outcomes. The scope of work includes providing a care navigation solution to reduce out-of-pocket costs and readmissions, proactively engaging high-risk and chronic condition claimants, and implementing an integrated technology platform with single sign-on capabilities that connects with existing TPA web portals and mobile apps. The contract term begins upon the date of the State's signature and continues through June 30, 2030, with options for short-term renewals and potential mutual extensions for up to four additional years. Award selection is based on a total score combining technical requirements, cost, and presentations. The cost structure consists of core services, including administrative services only fees and utilization management based on enrolled employee counts, as well as one-time implementation, file feed, and single sign-on fees. Optional services such as clinical navigation and care guides may also be quoted. Contractors must adhere to strict technical and regulatory standards, including the State IT Policy, OAKS General Interface File and Transfer Requirements, and the Americans with Disabilities Act. Due to the handling of protected health information, a signed Business Associate Agreement is mandatory to ensure HIPAA and HITECH Act compliance. Additionally, the State requires rigorous security documentation, such as FedRAMP, SOC 2 Type 2, or HITRUST certifications. Payment for administrative services is issued net 30 days following the receipt of a proper invoice based on monthly enrollment counts.

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds

POSTED

DEADLINE

in about 1 month

Member Support & Call Center ServicesThis subcontract for Member Support and Call Center Services involves providing direct member support and customer service for prime contractors managing behavioral health projects for the State of Ohio's Administrative Services agency. The selected provider will operate a call center dedicated to resolving member inquiries and will be responsible for providing necessary staffing for open enrollment activities and health fairs. To ensure compliance and quality of care, the contractor must maintain a HIPAA-compliant call center environment and employ staff specifically trained to handle behavioral health benefit inquiries. Interested parties should note the response deadline of November 13, 2026, for this opportunity categorized under NAICS code 561422.

Telemarketing Bureaus and Other Contact Centers

POSTED

DEADLINE

in about 1 month

Data Integration & Reporting ServicesThe Data Integration and Reporting Services subcontract involves performing data aggregation and integration for prime contractors supporting behavioral health projects for the State of Ohio's Administrative Services agency. The selected provider will be responsible for integrating agency-specified data with multiple third-party administrators and the agency's data warehouse to produce essential operational and financial metric reports, as well as custom ad hoc reporting. Successful execution of this contract requires specialized experience with healthcare data standards and data warehouse integration to ensure the delivery of accurate integrated data feeds. Interested parties should note that the response deadline is November 13, 2026, and the work falls under NAICS code 541512.

Computer Systems Design Services

POSTED

DEADLINE

in about 1 month

Claims & Program Administration (TPA Services)This subcontract for Claims and Program Administration TPA Services involves the administration of behavioral health benefits plans for prime contractors working on State Agency projects in Ohio. The selected provider will be responsible for processing and paying claims for covered services, issuing Explanations of Benefits, and managing co-pay and co-insurance levels. Additionally, the scope of work includes performing utilization management, step therapy, and prior authorizations, with a requirement to deliver regular utilization reports and processed claims data. To qualify, the provider must utilize a robust claims adjudication system and maintain strict HIPAA compliance, including the execution of a signed Business Associate Agreement. This opportunity is categorized under NAICS code 524292 and is managed by the Ohio Administrative Services agency. Interested parties must submit their responses by the deadline of November 13, 2026.

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds

POSTED

DEADLINE

in about 1 month

Member Communications & Outreach ServicesThis subcontract opportunity for Member Communications and Outreach Services supports prime contractors managing behavioral health benefits projects for the State of Ohio Administrative Services. The selected provider will be responsible for developing integrated communication strategies and executing multi-modal outreach campaigns using print, mail, text, and email. A critical requirement of the role is the ability to produce co-branded materials written at a 5th-grade reading level, necessitating a proven track record in plain language and health literacy. The project falls under NAICS code 541810 and focuses on the delivery of comprehensive digital outreach and integrated communication plans. Interested parties should note that the response deadline is November 13, 2026.

Advertising Agencies

POSTED

DEADLINE

in about 1 month

DAS Behavioral Health Third-Party Administrator RFP

Solicitation # SRC0000040548

The State of Ohio, through the Department of Administrative Services (DAS) and the Joint Healthcare Committee, is soliciting proposals for a Third-Party Administrator (TPA) to manage its self-insured Behavioral Health (BH) Benefit Plan. Starting July 1, 2027, the selected contractor will provide comprehensive administration for approximately 43,800 employees and 104,600 total lives. Core responsibilities include claims adjudication, network management of qualified facilities and substance abuse professionals, customer service, and the integration of data with the state's data warehouse. The contract runs from the date of signature through June 30, 2030, with the possibility of a one-month discretionary renewal and further mutual renewals for up to four additional years. To be eligible, offerors must be NCQA accredited and comply with the Mental Health Parity and Addiction Equity Act (MHPAEA). The selection process is based on a total score combining technical requirements, cost, and presentations, with technical requirements carrying the highest weight. Contractors must adhere to strict State IT policies, HIPAA regulations via a Business Associate Agreement, and specific financial reporting mandates, including the submission of a TPA Monthly Financial Report by the 15th of each month. Proposals must be submitted electronically through OhioBuys as separate technical and cost volumes, and access to certain sensitive documents requires the execution of a nondisclosure agreement.

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds

POSTED

DEADLINE

in about 1 month

HSA Administration ServicesThis subcontract for HSA Administration Services involves providing comprehensive administration for Health Savings Accounts associated with State of Ohio HDHP plan projects. The selected provider will be responsible for managing HSA accounts and processing claim data received from the Third Party Administrator to facilitate necessary contributions and distributions. These operations must be executed using specialized HSA banking and financial management software while maintaining strict adherence to IRS regulations and financial auditing standards. The primary deliverables include the ongoing management of HSA accounts and the provision of detailed financial activity reports. This opportunity is issued by the State of Ohio Administrative Services agency under NAICS code 522320. Interested parties should note the response deadline of November 13, 2026.

Financial Transactions Processing, Reserve, and Clearinghouse Activities

POSTED

DEADLINE

in about 1 month

Health IT Portal & Mobile App DevelopmentThis subcontract for Health IT Portal and Mobile App Development supports prime contractors on State of Ohio medical plan projects managed by the Administrative Services agency. The scope of work involves the supply and maintenance of digital interfaces, including the development of member portals, mobile applications, and the implementation of Single Sign-On capabilities. Additionally, the provider is responsible for integrating these tools with Agency websites and deploying cost comparison tools and API integrations. Strict adherence to State IT Policy and HIPAA security standards is required to ensure the protection of sensitive medical data. Interested parties should note that the response deadline for this opportunity is November 13, 2026.

Custom Computer Programming Services

POSTED

DEADLINE

in about 1 month

Member Education, Marketing & OutreachThis subcontract for Member Education, Marketing and Outreach supports prime contractors on State of Ohio medical plan projects managed by the Administrative Services agency. The primary objective is to increase member engagement by educating participants on healthcare consumerism and promoting the use of website cost comparison tools. Key goals include reducing unnecessary emergency room visits through targeted member communication portals and the distribution of marketing collateral. The selected provider will be responsible for delivering comprehensive member education campaigns, creating marketing materials, and providing detailed engagement reports. This opportunity falls under NAICS code 541810, with a response deadline set for November 13, 2026.

Advertising Agencies

POSTED

DEADLINE

in about 1 month

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Join 750+ contractors already using CLEATUS