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Hotline Intake and Case Management Services

Active

State & Local

Response Deadline12/05/2026, 01:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Hotline Intake and Case Management Services supports the Housing Authority of the City of Los Angeles by managing the initial processing of reports concerning fraud, theft, workplace violence, harassment, and program non-compliance. The selected provider will operate telephone-based reporting lines and online intake systems, utilizing call center infrastructure and IVR systems to screen and categorize reports while maintaining strict security and confidentiality protocols. The scope of work involves the delivery of processed reports and comprehensive case files for prime contractors on HACLA projects. Performance will take place in Los Angeles, with a response deadline for the opportunity set for December 5, 2026.

General Info

Subcontract for HACLA hotline intake and case management services in Los Angeles.

Agency

California → Housing Authority

NAICS

561492 - Court Reporting and Stenotype Services

Place of Performance

Los Angeles, CA, USA

Set-Aside

NONE

Documents

This scope was carved out of 232854.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Fraud and Program Non-Compliance Hotline Services

AI Contract Breakdown

Uniform Contract Format

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The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedNov 3

subcontract

Response DeadlineDec 5

Submission deadline

Response Deadline

12/05/2026, 01:00:00 AM UTCin about 1 month

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Organization & Contact Information

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AgencyCalifornia → Housing Authority

ContactsNo contacts available

OfficeN/A

Organization / AgencyCalifornia → Housing Authority

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs intake and initial processing of reports regarding fraud, program non-compliance, harassment, theft, and workplace violence for prime contractors on Housing Authority of the City of Los Angeles (HACLA) projects. Operates telephone-based reporting lines and online intake systems to screen and categorize reports. Utilizes call center infrastructure and IVR systems. Maintains strict confidentiality and security protocols. Delivers processed reports and case files.

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