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Crisis Answering and Triage Services

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Place of Performance

City of Portsmouth, VA, USA

Set-Aside

NONE

Documents

This scope was carved out of 19-27-LC.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

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IFB#19-27-LC Phone Crisis Answering & Triage Services

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Organization & Contact Information

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AgencyVirginia → City of Portsmouth
ContactsNo contacts available
OfficeN/A
Organization / AgencyVirginia → City of Portsmouth
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs crisis answering and triage for prime contractors on Virginia public agency projects. Conducts screening and triage using agency-supported scripts and decision trees, provides de-escalation and supportive counseling, and initiates escalation to on-call clinicians or emergency services. Maintains 24/7/365 coverage and documents all contacts in agency-approved formats. Delivers managed crisis call handling and documented disposition reports.

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