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Veteran Referral Call Center Services

Open

State & Local

Response Deadline12/08/2026, 10:00:00 AM CST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Veteran Referral Call Center Services supports prime contractors working on Texas Workforce Commission veteran referral projects. The selected provider will be responsible for the staffing and management of a statewide call center that operates seven days a week during business hours. Primary duties include answering inquiries, managing intake, and providing referrals to veterans. To ensure operational efficiency, the contractor must utilize CRM software for referral tracking and VOIP/PBX telephony systems. The final deliverable is a fully operational call center capable of producing documented referral logs. This opportunity is categorized under NAICS code 561421, with a response deadline set for December 8, 2026.

General Info

Subcontract for Texas veteran referral call center staffing and management by December 8, 2026.

Agency

Texas Workforce Commission

NAICS

561421 - Telephone Answering Services

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 32027-00069.

The full solicitation package (6 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFA 32027-00069 Veterans Network

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 28

subcontract

Response DeadlineDec 8

Submission deadline

Response Deadline

12/08/2026, 10:00:00 AM CSTin 23 days

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Organization & Contact Information

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AgencyTexas Workforce Commission

ContactsNo contacts available

OfficeN/A

Organization / AgencyTexas Workforce Commission

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs daily operations of a statewide call center for prime contractors on Texas Workforce Commission (TWC) veteran referral projects. Provides staffing and management for a center available 7 days a week during business hours to answer inquiries, provide referrals, and manage intake. Utilizes VOIP/PBX telephony systems and CRM software for referral tracking. Delivers a fully operational call center with documented referral logs.

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