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Omnichannel Platform Integration

Open

Federal

Response Deadline01/05/2027, 02:00:00 PM EST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Department Of Health And Human Services → Ofc Of Acquisition And Grants Management

NAICS

541512 - Computer Systems Design Services

Place of Performance

MD, 21244, USA

Set-Aside

NONE

Documents

This scope was carved out of 279999.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

SI-Assisted Omni Channel Experience - Request for Information

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedNov 13

subcontract

Response DeadlineJan 5

Submission deadline

Response Deadline

01/05/2027, 02:00:00 PM ESTin about 2 months

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → Ofc Of Acquisition And Grants Management

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Health And Human Services → Ofc Of Acquisition And Grants Management

Office AddressN/A

ContactsNo contact information available

Full Description

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Integrates a common infrastructure to unify communication across phone, chat, web, email, and mail for prime contractors on CMS omnichannel experience projects. Deploys a unified platform to ensure seamless cross-channel experiences and integrates legacy contact center systems into a modern omnichannel stack. Requires experience with CCaaS and cross-channel data synchronization. Delivers an integrated omnichannel communication platform.

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