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Crisis Call Center Staffing and Operations

Active

State & Local

Response Deadline10/16/2026, 04:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Crisis Call Center Staffing and Operations subcontract provides continuous 24/7/365 crisis support via telephone, text, and web-chat for Region Ten Community Services Board projects. The scope of work includes performing suicide risk assessments, level-of-care evaluations, and the execution of Marcus Alert protocols using DBHDS-designated call center software. To ensure operational quality, the provider must employ licensed clinical staff for oversight and maintain strict compliance with 988, SAMHSA, and DBHDS guidelines. This contract focuses on delivering uninterrupted crisis communication services under NAICS code 561421, with a response deadline of October 16, 2026.

General Info

24/7 crisis support for Region Ten via phone, text, and web-chat until October 2026.

Agency

Virginia → Region Ten Community Service BoardView Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

Region Ten CSB, VA, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP #2027-002.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP 2027-002 Region One Crisis Call Center

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Timeline

PostedSep 21

subcontract

Response DeadlineOct 16

Submission deadline

Response Deadline

10/16/2026, 04:00:00 AM UTCin 23 days

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Organization & Contact Information

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AgencyVirginia → Region Ten Community Service Board

ContactsNo contacts available

OfficeN/A

Organization / Agency

Virginia → Region Ten Community Service Board

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs 24/7/365 crisis telephone, text, and web-chat support for prime contractors on Region Ten Community Services Board projects. Conducts suicide risk assessments, level-of-care assessments, and executes Marcus Alert protocols. Utilizes DBHDS-designated call center software. Requires compliance with 988, SAMHSA, and DBHDS guidelines and licensed clinical staff for oversight. Delivers uninterrupted crisis communication services.

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