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City of Calgary - RFI 26-067 Interactive Voice Response (IVR) System for Bus and Light Rail Transit (LRT) Service

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AB-2026-05610International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The City of Calgary is issuing a Request for Information to explore available Interactive Voice Response (IVR) solutions designed to deliver automated customer service for its bus and Light Rail Transit operations. This RFI aims to gather market insights on current technologies that can provide real-time transit information, trip planning, service alerts, and other passenger support functions through voice and possibly keypad-based interfaces. The goal is to evaluate the capabilities of existing systems, understand integration challenges with current transit infrastructure, identify industry best practices, and validate the city’s operational needs before proceeding with a future procurement. Responses will directly inform the development of a strategic acquisition plan for a modernized IVR system that enhances rider experience and operational efficiency. The solicitation, identified as AB-2026-05610, was posted on August 7, 2026, with a deadline for responses set for September 2, 2026. The procurement is managed by the City of Calgary’s purchasing division, with Vikas Sharma serving as the primary point of contact for inquiries. The initiative is focused on deploying a solution across Calgary’s public transit network, with performance expected to support services throughout the province of Alberta. No set-aside provisions or NAICS codes are specified, indicating an open competition intended to capture a broad range of vendor capabilities. All interested parties are encouraged to submit their input via the provided Alberta Purchasing website link to contribute to the city’s future technology roadmap.

General Info

Calgary seeks IVR solutions for real-time transit info and passenger support across bus and LRT networks.

Agency

City of CalgaryView Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

AB, CAN

Set-Aside

NONE

Documents

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No documents available

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Timeline

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Organization & Contact Information

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AgencyCity of Calgary
Contacts1 person available
OfficeN/A
Organization / Agency
City of Calgary
View Agency Profile
Office AddressN/A
Contacts
Vikas SharmaBuyer
contact@example.gov
+1 (555) 000-0000

Full Description

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Calgary Transit is seeking information from the marketplace regarding available Interactive Voice Response (IVR) solutions that provide automated customer information services for bus and Light Rail Transit (LRT) operations. The information collected through this Request for Information (RFI) will assist The City in validating business requirements, understanding available technologies, assessing integration and implementation considerations, evaluating industry best practices, and developing a future procurement strategy.

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City of Calgary - RFI 26-074 Market Sounding for South Calgary Water Servicing (SCWS) Feedermain Project
Solicitation # AB-2026-05503
The City of Calgary is issuing a request for information to gather market insights on expediting the delivery of the South Calgary Water Servicing Feedermain project, aiming to learn from industry experience with similar infrastructure initiatives. This initiative is purely exploratory and does not constitute a procurement or binding commitment; no contract or award will result from this effort. Instead, the City seeks to foster collaboration by soliciting vendor input to refine project planning, improve delivery timelines, and identify potential challenges and solutions from those with relevant experience. Interested parties are invited to participate by submitting responses by the deadline of September 1, 2026, to help shape future procurement strategies. To facilitate informed responses, qualified vendors must first sign a confidentiality agreement to access critical project documentation, including draft conceptual design reports, drawings, and slide decks outlining project objectives and design overviews. The RFI is publicly available under solicitation number AB-2026-05503, posted on August 5, 2026, with Deji Orungbemi, Senior Buyer at the City of Calgary, designated as the primary point of contact for inquiries. Participation supports the City’s broader goal of building a robust, engaged vendor list for potential future opportunities related to this infrastructure project in Alberta.
Water and Sewer Line and Related Structures Construction

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3 days ago

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NAICS: 423430
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City of Calgary - Request for Quotes - 26-0108 Infoblox
Solicitation # AB-2026-05492
The City of Calgary is inviting authorized Infoblox partners and resellers to submit quotes for the provision of annual maintenance, hardware, and professional services related to Infoblox products. Respondents must hold current authorization from Infoblox to sell its full range of products, including hardware, software components, maintenance, subscriptions, and professional services. The solicitation, identified as AB-2026-05492, is open for responses until August 31, 2026, with all details outlined in the RFQ document available through the Ariba Sourcing Event. The contract opportunity is scoped for delivery within Calgary, Alberta, and the primary point of contact is Myles Genyk, Senior Buyer, who can be reached via email or phone for inquiries.
Computer and Computer Peripheral Equipment and Software Merchant Wholesalers

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4 days ago

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NAICS: 561611
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International
City of Calgary - Negotiated Request for Proposal - 26-1685 for Respectful Workplace Investigations, Workplace Restorations and Dispute Resolution
Solicitation # AB-2026-05479
The City of Calgary is inviting qualified consulting firms to provide professional services for conducting impartial Respectful Workplace investigations, Workplace Restorations, and Appropriate Dispute Resolution services. The scope of work centers on addressing highly sensitive allegations including harassment, bullying, disrespectful behavior, discrimination, microaggressions, and conduct targeting marginalized groups. All services must be delivered using restorative and trauma-informed practices, ensuring that investigative and restorative interventions are grounded in empathy, cultural awareness, and a commitment to healing and systemic change. The selected firm will be expected to handle matters with the utmost confidentiality, neutrality, and sensitivity, maintaining the dignity of all parties involved while fostering a safer and more inclusive workplace environment for City employees. Proposals must be submitted via SAP Ariba by the deadline of September 1, 2026, and the procurement is identified under solicitation number AB-2026-05479. The opportunity is hosted on the Alberta Purchasing Connection portal, with Simran Randhawa serving as the primary point of contact for inquiries. Interested firms are directed to access the full solicitation details through the provided link, ensuring alignment with the City’s expectations for professionalism, ethical standards, and culturally responsive service delivery. Participation is open to consultants with demonstrated expertise in workplace conflict resolution, restorative justice frameworks, and trauma-informed engagement in public sector settings.
Investigation and Personal Background Check Services

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4 days ago

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NAICS: 238210
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International
City of Calgary - Request for Quotes - Sarcee Operations Work Centre (OWC) EV Charging Hub
Solicitation # AB-2026-04975
The City of Calgary is soliciting quotes for the installation of an electric vehicle charging hub at the Sarcee Operations Work Centre, aiming to advance its sustainability and renewable energy objectives. The project requires the supply and installation of 20 Level 2 EV chargers and 8 DC fast charging heads to support municipal and public vehicle operations. This initiative aligns with the city’s broader goals to reduce emissions and promote clean transportation infrastructure. The solicitation, identified as AB-2026-04975, was posted on August 4, 2026, with responses due by August 10, 2026. The project is open to qualified vendors with experience in EV charging systems and infrastructure deployment. All work must be performed in Calgary, Alberta, and inquiries should be directed to Naeem Khan, Senior Buyer, via the provided contact information.
Electrical Contractors and Other Wiring Installation Contractors

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4 days ago

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NAICS: 237990
International
City of Calgary - Request for Quotes - RFQ 26-0168 Demolition of Ogden Block
Solicitation # AB-2026-05419
The City of Calgary is seeking qualified prime contractors to demolish the Ogden Block under RFQ 26-0168, a solicitation open exclusively to prequalified parties who have received official notification of their eligibility for Safety status in the Demolition Contractor category with license C-7400203. The scope of work encompasses all aspects of the demolition project including engineering, permitting, site preparation, utility disconnection, structural demolition, recycling of materials, and removal of debris. Only entities that have been formally prequalified by the City for this specific category may submit a quote, ensuring that only qualified and vetted contractors participate in the process. Quotes must be submitted by the deadline of August 27, 2026, at 8:00 PM MT, and all submissions must align with the detailed requirements outlined in the solicitation. The project will be performed in Calgary, Alberta, and inquiries should be directed to Queenly Amoako, the primary point of contact, via email at queenly.amoako@calgary.ca or by phone at 403-268-4663. This RFQ is part of the City’s procurement process and is accessible through the Alberta Purchasing website, emphasizing transparency and adherence to municipal contracting protocols.
Other Heavy and Civil Engineering Construction

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9 days ago

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